Remuneration: Competitive salary taking into account skills, experience and qualifications.
What you’ll do
- Take the lead on claim file audits and quality reviews across the liability team, including both file and call reviews.
- Review claims to ensure decisions are correct, fair and consistent, and that agreed standards are met.
- Identify common issues, trends or knowledge gaps and explain them clearly so teams can learn from them.
- Collaborate with colleagues across the wider technical community to design training plans and learning materials.
- Deliver training and technical guidance to claims handlers, both online and face to face.
- Act as a technical point of contact, offering advice, coaching and support on more complex liability issues.
- Oversee quality reviews for a number of high‑profile clients, including claims involving disputes, litigation and higher‑value or more complex losses.
- Manage a small number of claims yourself for a key client to stay close to day‑to‑day claims handling and decision‑making.
The Skills You Will Have When You Apply
- Strong, hands‑on experience handling liability claims, including Employers’ Liability, Public Liability and Products Liability.
- Experience managing personal injury and property damage claims from start to finish.
- A solid understanding of legal liability, policy cover, and sound decision‑making in day‑to‑day claims handling.
- Experience working in a TPA, insurer, loss adjuster, or claims handling environment, ideally with exposure to audits or quality reviews.
- The ability to review work carefully, identify issues, and give clear, practical feedback to support improvement.
- Confidence working with claims teams, clients, and colleagues, using clear and straightforward communication.
Benefits
- A Self‑Invested Personal Pension Scheme (SIPP).
- Holiday allowance of 25 days plus bank holidays.
- Flexible working from our office or your home.
- Private healthcare plan (including pre‑existing conditions).
- Life assurance.
- Employee assistance programme for employee wellbeing.
- Wellbeing and digital GP apps.
- Group Income Protection.
- Other voluntary benefits – dental cover, cycle‑to‑work scheme, season ticket loan, wellbeing and digital GP applications.
- Discounts on various products and services.
As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation.
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
