Our Direct Sales and Service department has 12 exciting opportunities for Customer Service experts to join our Member Services team. You will provide help, guidance, and support to our members in the UK and Ireland within our contact centre, delivering a service aligned with our values and putting members at the heart of everything we do.
What to expect: We offer a comprehensive, fully paid 5-week training programme starting Monday 13th October 2025. During this period, no annual leave can be taken. Post-training, you will join our support graduation bay to refine your skills and work with our experienced team of customer service professionals.
If you enjoy speaking to people, are confident, and want to join an inclusive, supportive, and dynamic team, we encourage you to apply.
What happens next: Successful applicants will have an initial conversation with our team, followed by participation in assessment centres scheduled for w/c 1st September or w/c 8th September. This is an opportunity to meet the team, learn more about MPS, and understand our collaborative approach.
About the role: Shifts are Monday to Friday, between 08:00 and 18:30, totaling 37.5 hours per week on a rolling rota of 08:00 - 16:30, 09:00 - 17:30, and 10:00 - 18:30.
* Support members via telephony and email, managing inquiries to resolution and recording actions accurately.
* Act as the first point of contact for complaints, issues, and disputes.
* Collaborate with other departments to ensure seamless service.
We are a not-for-profit organisation, reinvesting members' subscriptions into improving our services and supporting members' needs. Our philosophy is to promote safe practice in healthcare and advocate for beneficial reforms, supported by leadership development, funded training, and peer support.
We seek colleagues who are trusted, ambitious, and determined, with members' best interests at heart.
Candidate requirements:
* Experience in a customer service call centre
* Excellent communication skills
* Ability to build rapport with customers
* Proficient IT skills, including Microsoft Teams and Outlook
* Experience handling difficult conversations with empathy and emotional intelligence
* Ability to work effectively in a fast-paced, team-oriented environment
We support healthcare professionals worldwide by providing trusted protection and support, with almost 300,000 members globally.
This role offers a hybrid working model, blending home and office-based work, with full equipment and support provided. The initial 5-week induction will be primarily office-based, from 08:30 to 17:00, to ensure comprehensive onboarding.
Package includes:
* Discretionary bonus of 5%, up to 10% based on performance
* 11% pension contribution (with optional additional contributions)
* 25 days annual leave plus flexible bank holidays (buy/sell options available)
* Private Medical Cover
* Healthcare cash plan
* 6x salary death in service benefit
* Paid volunteering day
* Personal NHS-registered GP service via video
* Employee Assistance Programme
* Shopping discounts from major retailers
Salary: £24,570 plus benefits.
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