Senior Delivery Consultant @ Owen Daniels | Powering Global STEM
Customer Relationship Manager
Permanent Position
ASAP Start – Site based position
8-4:45 M‑T / 8‑12:30 F
Location: Derby, England, United Kingdom
Job Description:
* Oversee the customer interface function by managing a team of account managers and customer liaison officers - guarantee each account KPI’s are met and actioned accordingly
* Main point of contract for Aerospace OEM customers. This would involve leading presentations, weekly/bi‑weekly meetings, being the point of escalation and being the business representative in front of customers.
* Conducting regular performance and forecasting reviews with customers and internal account managers to monitor build rates, maintain stability and proactively forecast risks to business capacity
* Continuously improve the Customer Interface department and processes within the team.
Essential Experience / Skills / Qualifications:
* Experience leading a team
* Must have worked with an engineered/manufactured product (Aerospace is advantageous)
* Extensive experience managing a portfolio of customer accounts.
* Strong personality and the ability to deal with challenging/demanding customers
Please apply below if this role is of interest!
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