Programme Administrator – DMS (25 hours per week-10 Months Maternity Leave Cover)
Location: Whittington Barracks, Lichfield
Salary: £17,799
Contract Term: 10 months (maternity cover)
Role Profile
To Provide administrative support in the coordination and administration of Pearson TQ Apprenticeship programmes.
Core Tasks and Responsibilities
* Support in the preparation of documentation relating to Apprenticeship learners.
* Assist with and/or conduct learner inductions to Apprenticeship programmes, as required.
* Support in the timely administration/processing of Apprenticeship starts, achievements, leaver paperwork and ensuring accurate records (either electronic and/or paper based).
* Assist with all administrative tasks, paperwork and processes, such as bookings and registrations, relating to apprenticeship qualifications and functional skills.
* Assist with formal/contractual reviews, as required, ensuring that they are completed within the appropriate timescales as determined by the customer and that the MIS and e-portfolio system are up to date with review information.
* Support with processing and distributing apprenticeship certificates ensuring electronic and hard copies are stored as appropriate.
* Ensure Maytas MIS system is kept fully up to date and accurate, including any updates and amendments being completed accurately and in a timely manner.
* Ensure all learner files and paperwork are managed to a high standard and are audit ready at all times and assist with file archive and audit processes as needed.
* Attend and contribute to team and other operational meetings, as required and for the dissemination of information and sharing good practice.
* Monitor and manage stationery or any other consumable orders as necessary and in line with Company Purchase Order procedures.
* Ensure that all allocated administration tasks relating to the coordination of Apprenticeship programmes are undertaken efficiently, effectively and in a timely manner.
* Provide an exceptional customer experience, maintaining good stakeholder communication including answering and directing queries from customers or learners as necessary.
* Ensure excellent working relationships with management, apprenticeship coaches, quality staff, external points of contact and all other personnel you come into contact with.
Essential
* Good administration and organisational skills
* Competent in IT packages such as Microsoft Office
* Competent in Excel
* High level of accuracy and attention to detail
* Excellent written and verbal communication skills
* Efficient, effective and able to prioritise
Desirable
* Experience of Maytas or other MIS systems and e-portfolios
* Experience of Ofsted and/or DfE funding requirements
* Previous experience in working for a Training Provider or Awarding Organisation