Customer Experience Advisor
đź“Ť Warrington, WA3
🔧 Customer-Focused Service Environment
đź’· Pay Rate: ÂŁ12.71 per hour
Tudor Employment Agency is proud to recruit a Customer Experience Advisor for a well-established and reputable business based in Warrington. This is an excellent opportunity for someone passionate about customer service, problem-solving and relationship building within a fast-paced, service-led environment.
Why Apply?
* Full-time temporary role
* Monday–Friday working pattern
* 40 hours per week
* Supportive team environment
* Opportunity to develop customer service and commercial skills
* Long-term career potential within a growing business
About the Role:
* Respond professionally and efficiently to all inbound customer enquiries
* Ensure 100% customer satisfaction relating to rates, service and invoice queries
* Handle service failures in line with company performance standards
* Provide professional and timely responses to lift enquiries, minimising service failures where possible
* Communicate via multiple channels including phone calls, live chat, text messages, system cases and email, following escalation procedures
* Gather and compile information to ensure queries are handled efficiently between departments
* Provide rates and quotes, proof of collections, assist with invoice queries and general enquiries
* Conduct customer reviews and gather feedback to ensure service satisfaction
* Handle complaints and referrals from service centres, calls, website, live chat and social platforms in a professional and effective manner
* Build strong relationships with both internal and external customers
* Carry out administrative duties including logging queries, booking waste collections, sending welcome packs, customer hub registrations, user support and processing waste transfer notes
* Support the sales team by logging and assigning leads, completing contract checks, validating information and assisting with pre-qualification questionnaires
* Upsell and cross-sell products and services to support business growth
What We’re Looking For:
* Previous customer service experience
* Confident communicator across multiple platforms
* Highly organised with strong attention to detail
* Professional, customer-focused and proactive
* Ability to build positive working relationships
Working Hours:
Monday – Friday
8:00am start
Total: 40 hours per week
#TeamTudor looks forward to hearing from you