Job Summary
We are seeking a dedicated and customer-focused Service Advisor to join our team. The ideal candidate will serve as the primary point of contact for customers, ensuring that their service experience is seamless and satisfactory. This role requires a blend of excellent customer service skills, mechanical knowledge, and the ability to upsell services effectively.
Duties
* Greet customers warmly and assess their service needs.
* Provide detailed explanations of services offered and recommend additional services based on customer requirements.
* Maintain accurate records of customer interactions, including service requests and recommendations.
* Handle cash transactions efficiently and accurately.
* Liaise with technicians to ensure timely completion of services and communicate updates to customers.
* Address customer concerns promptly and professionally, ensuring high levels of satisfaction.
* Stay informed about new products, services, and promotions to effectively upsell to customers.
* Ensure the service area is organised and presentable at all times.
Qualifications
* Proven experience in a customer service role; automotive experience is an advantage.
* Strong mechanical knowledge to assist customers with their inquiries effectively.
* Excellent communication skills, both verbal and written.
* Ability to handle cash transactions with accuracy.
* Demonstrated ability in upselling products or services.
* A proactive approach to problem-solving and customer satisfaction.
* Strong organisational skills with attention to detail.
Join us in delivering exceptional service and enhancing our customers' experiences
Job Type: Full-time
Pay: £20,512.01-£24,000.00 per year
Benefits:
* Company pension
* Employee discount
* Free parking
* On-site parking
Work Location: In person