Are you looking for an office based role and have retail/ customer service experience?
Our established and growing client based in Caerphilly are looking to recruit a Customer Service Executive to join their busy but friendly team. The role is to provide a professional and effective point of contact ensuring that a courteous, helpful and supportive service is provided to customers and colleagues alike.
The Role:
* Provide accurate information to customers and representatives on products, prices, and lead-times.
* Process Quotation's for customers.
* Take every opportunity to turn an enquiry into an order and up sell add on products.
* Accurate and efficient processing of customer orders to deadlines. Liaison with internal colleagues to ensure the best delivery dates and answers to queries are secured to meet customer requirements.
* Resolve customer return requests and invoice queries promptly to ensure customer payments progress.
* Provide excellent customer service by being always helpful and courteous.
Requirements:
1. Experience of working in a customer orientated, fast paced service environment.
2. Excellent customer service skills.
3. Good negotiation and influencing skills.
4. Good organisation and time management skills.
5. Highly detailed in approach, with good problem-solving skills.
6. Self-motivated and able t...