Salary: £29,000 - 34,000 per year Requirements: Previous experience within a Managed Service Provider (MSP) or fast-paced helpdesk environment End-user support of Microsoft 365 End-user support of Microsoft Windows 11 Excellent telephone and email communication skills Working knowledge of Microsoft Exchange, Teams, SharePoint, and Intune Full clean driving license Responsibilities: Provide end-user support for Microsoft 365 environments Support and troubleshoot Microsoft Windows 11 Diagnose and resolve technical issues via telephone and email Deliver excellent customer service while managing helpdesk requests Escalate complex issues when necessary while maintaining ownership of tickets Technologies: Support Microsoft 365 SharePoint Windows Office 365 Cloud More: We are a dynamic company located in NE Cambridge, offering a hybrid work model initially with office-based support transitioning to typically 2-3 days per week from home. We value our employees with a competitive salary, bonus, and benefits, along with excellent career progression opportunities into new areas of technology. Our rapidly growing team believes in nurturing talent and offering a supportive IT environment for ambitious technicians eager to enhance their skills. last updated 11 week of 2026