Job Title: 2nd Line IT Support Engineer
Location: Huddersfield
Salary:£28,000 - £35,000
Join a fast-paced, customer-focused IT Managed Services Provider (MSP) that delivers industry-leading IT support and technical solutions to a broad range of clients. We're seeking a skilled 2nd Line Engineer to strengthen our Service Delivery team and help our clients achieve seamless IT performance.
About the Role:
As a 2nd Line Engineer, you will play a key role in resolving escalated technical issues, assisting in project delivery, and maintaining client infrastructure across both on-premise and cloud environments. You'll collaborate with 1st and 3rd line engineers, attend on-site visits, and work closely with clients to deliver prompt and efficient support.
Key Responsibilities:
1. Troubleshoot and resolve escalated support issues (remote and on-site)
2. Monitor client infrastructure using RMM tools and respond proactively
3. Deliver project work to time and budget, following best practices
4. Configure, install, and document IT hardware (e.g., servers, firewalls, laptops)
5. Maintain and update system documentation and change logs
6. Escalate complex issues to 3rd line support when necessary
7. Support technologies including Windows Server, Microsoft 365, Azure, VMware/Hyper-V, ESET, SonicWall, and Meraki
8. Identify sales opportunities and liai...