Job Title: Customer Service Representative
Location: Watson Marlow - Cardrew Industrial Estate
Location Type: On-site
Website: https://www.wmfts.com/en/
Group: https://www.spiraxgroup.com/
Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multinational industrial engineering Group specializing in steam control, electric thermal solutions, peristaltic pumping, and fluid technologies.
Joining us means becoming part of a supportive and collaborative team, engaging in meaningful work, and enjoying opportunities for personal growth. Visit our website to learn more.
Job Summary:
We are looking for a motivated Customer Service Representative to join our dynamic team.
Key Responsibilities:
* Maintain positive relationships within the department and with customers and suppliers.
* Complete documentation and administrative tasks accurately and timely.
* Input data into the ERP system (AX) accurately.
* Report EHS issues and support '5S' activities.
* Develop and document SOPs to ensure business continuity.
* Participate in team meetings and support team members.
Personal Attributes:
* Active and supportive team member.
* Support new team members during training.
* Maintain high accuracy and timeliness in work.
Skills/Experience:
* Experience in customer service (essential).
* Knowledge of Lean manufacturing, exporting regulations, and continuous improvement tools (desirable).
* Resilient, good communicator, motivated, solutions-focused.
* Qualifications: GCSE Maths and English, proficiency in Excel and Word.
Benefits:
* Competitive salary
* Flexible working
* Holiday allowance
* Paid volunteering leave
* Private healthcare
* Retirement plan, life assurance, and inclusion benefits
Our Commitment:
We promote an inclusive, equitable workplace supporting flexible working and additional benefits for all employees, including support for diverse needs and life events.
Learn more at spiraxgroup.com/inclusion. We are a Disability Confident Employer and encourage applications from all backgrounds.
Company Overview:
We are leaders in fluid technology solutions, committed to innovation and sustainability, serving diverse industries worldwide. Our culture values inclusivity and making a positive impact on our communities and environment.
#J-18808-Ljbffr