Job Description
Role Overview
Reporting to the Motorcycle Retention Section Manager, the After Sales Area Manager is a field-based role responsible for achieving customer satisfaction, customer retention, and parts sales objectives.
The role works closely with dealerships to implement aftersales best practices that support business growth and increased profitability across the dealer network.
A strong understanding of dealer performance and opportunities is essential in developing clear action plans that meet customer needs and deliver business objectives.
The role holder is accountable for delivering all defined aftersales targets through effective implementation of operational programs and standards, including parts, customer satisfaction, and retention products.
Key Responsibilities
Dealer Management
1. Act as the primary aftersales interface between the business and dealerships, building strong, supportive relationships to drive commercial performance.
2. Agree targets and action plans with dealers, monitor progress, and provide guidance to ensure achievement of regional objectives.
3. Identify and address training needs, directly or through internal development teams, to enhance commercial performance and support brand standards.
4. Collaborate with internal teams to assess potential dealer candidates, ...