Technical Support Engineer – Client Services
Location: UK (with travel within Europe)
Type: Full-Time / Entry-Level
About the Role
Are you passionate about technology, problem-solving, and helping others? Campbell Scientific is looking for a Technical Support Engineer to join our Client Services team. This entry-level role offers hands-on experience with cutting-edge instrumentation and software, while giving you the chance to develop skills in programming, system configuration, testing, and customer training.
As part of our team, you'll play a key role in supporting our customers, ensuring their systems run smoothly, and helping them get the most out of our products.
What You'll Do
* Provide technical support via phone, web, and email for Campbell Scientific products and systems.
* Troubleshoot communications methods and protocols including Ethernet, serial, satellite, radio, and cellular.
* Configure and set up company software products, helping customers and colleagues learn to do the same.
* Write, test, and support datalogger programs using CR Basic for various analog and digital sensors.
* Train customers on product and system operation.
* Support system testing, documentation, and quality control.
* Keep up-to-date with the latest company products and services.
* Travel within the UK, Europe, and internationally as required.
* Take on new skills and responsibilities as the role evolves.
What We're Looking For
Essential Skills & Qualities
* Strong technical aptitude, particularly with instrumentation and communication/networking protocols.
* Excellent customer focus and interpersonal skills, able to build professional relationships.
* Clear, confident communicator, able to explain complex concepts to non-technical audiences.
* Positive, can-do attitude and a creative approach to problem-solving.
* Team player, collaborative and supportive of shared goals.
* Full, clean UK driving license and willingness to travel.
* Right to work in the UK/EU.
Desirable Skills
* Additional experience with networking, instrumentation, or programming beyond essentials.
Core Values
We live by our ARCTIC values: Accountability, Respect, Client-Centricity, Teamwork, Innovation, and Continuous Improvement. We celebrate creativity, learning from challenges, and working together to achieve outstanding results.
Why Join Campbell Scientific?
* Work with innovative technology in a supportive and collaborative environment.
* Develop your technical, programming, and customer service skills.
* Opportunity for career growth within Client Services and beyond.
* Be part of a company that values learning, creativity, and making a real impact for clients.