Job Title: Housing Strategy Officer
Salary: £45,624 - £52,038 per annum
Grade: F
Contract Type: Permanent
Working Hours: 37 hours per week
About the Department
Thurrock Council's Housing Service is committed to delivering high-quality, accessible, and customer-focused housing solutions. We ensure compliance with regulatory consumer standards while continuously improving service delivery and resident satisfaction.
About the Role
As a Housing Strategy Officer, you will:
* Ensure compliance with regulatory consumer standards through robust quality assurance and service improvement initiatives.
* Use performance analysis, best practices, and benchmarking data to identify and implement service improvements.
* Develop and implement mechanisms for resident feedback to improve service accessibility and responsiveness.
* Assist in the investigation of complaints, ensuring that lessons learned are integrated and best practices consistently applied.
* Monitor and support the delivery of service plans, improvement strategies, audit recommendations, and inspection findings.
* Support housing teams in achieving their objectives and maintaining business continuity plans.
* Produce reports, briefings, and bulletins for a range of audiences.
* Maintain an in-depth understanding of all Housing service operations to drive ongoing service improvement initiatives.
What We're Looking For
* Experience in housing strategy, service improvement, and regulatory compliance.
* Strong analytical skills to interpret performance data, identify trends, and inform decision-making.
* Excellent communication and stakeholder engagement skills to work effectively with residents, teams, and external partners.
* Knowledge of housing regulations, consumer standards, and best practices in service delivery.
* Ability to manage multiple priorities, implement action plans, and monitor service performance.
DBS Check: A DBS Check is not required for this post.
Benefits of Working with Us
* Generous annual leave entitlement
* Local Government Pension Scheme
* Flexible and hybrid working opportunities (where applicable)
* Ongoing training and professional development
* Employee assistance programme and wellbeing support
* Staff discounts and local offers
* A supportive and inclusive working environment
Important Dates
* Closing Date (Redeployment Only): 23rd April 2026
* Closing Date (Internal & External): 4th May 2026
* Interview Date: 20th May 2026
Additional Information
If you have any questions about the role or interview process, please contact:
Robyn Riseborough - Housing Strategy Manager
To view the Job Profile and Person Specification, please follow the link below:
Download Job Profile (PDF Document)
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