Department Deputy Manager, Accessories - Selfridges, London
Position
Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.
We are looking for a commercial and driven Department Deputy Manager to lead the Accessories team in Selfridges, London. The successful candidate will be an inspirational leader who is able to build a strong team spirit and lead the team to the achievement of individual and shared goals with passion and enthusiasm. This is a full-time role which requires flexibility to work Monday to Sunday on early and late shifts.
Job responsibilities
Sales
1. Manage the department’s sales performance and service
2. To make the most effective use of space and stock available by maximising sales and minimising wastage of resources through the
3. To ensure that the merchandise is displayed effectively using promotional material to reflect current demand.
4. Lead by example in client recruitment and development of client loyalty through CRM
5. Achieve the boutique capture rate and mystery result
6. Handle any situation with
7. Awareness of competitor activity and communicate this to the
8. Full knowledge of back office functions and boutique analysis (CRM, client recruitment, P&L, store activities, stock control, reports, VM rules etc).
Merchandise
9. Ensure that the boutique maintains the correct basic stock
10. Provide effective feedback, ensuring that popular selling lines are replenished on
Controllable costs
11. To control stock loss within Store budget and implement stock audits
12. To ensure that the boutique operates in accordance with Company administration systems and procedures to minimise losses.
Security
13. Ensure that the Company procedures on security in relation to theft/pilferage are adhered
14. To report all suspected shoplifters to Loss Prevention
15. To ensure that all staff are trained and know and follow the Company systems on: cash handling, credit authorisation, acceptance of cheques, arrangement of staff purchases, reporting of stock, cash and loss
Employee’s relations and staff training/development
16. To take part in the recruitment, training, evaluation, motivation and development of the
17. Oversee and manage employee performance appraisals and highlight employees for
18. To communicate effectively in order to develop a stable team and a succession plan for your
19. Hold morning briefings and motivate the team to achieve the
20. Network with Dior management to share best practices. Health and safety
21. To ensure that Health and Safety policy and procedures are adhered to within the concession for both staff and
Profile
22. Previous management retail experience ideally in the luxury
23. Strong expertise in menswear
24. Excellent communication and relationship building
25. Outstanding sense of customer service, sense of initiative and commercial creativity with fashion
26. A passion for Christian Dior and our collections
27. Strong knowledge of fashion and trends
28. Fluency in a second language (preferred)