Gigaclear Abingdon-On-Thames, England, United Kingdom
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Join to apply for the Service Manager - 12 month FTC role at Gigaclear
Gigaclear Abingdon-On-Thames, England, United Kingdom
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Join to apply for the Service Manager - 12 month FTC role at Gigaclear
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This range is provided by Gigaclear. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Note: this is an initial 12 month contract.. With potential to go permanent.
A role with a huge amount of scope and opportunity for someone who understands and loves questioning processes, documentation, SLAs, etc and knows things can always improve.
Our Service Operations function is still relatively new and evolving, come in and get the satisfaction and recognition of seeing the difference you can make.
Although this is a FTC there is great potential and a real opportunity for you to step up into a management role, working for a comany and team ready to provide the support you need to be successful.
Service Operations is responsible for managing the end-to-end lifecycle of our retail and wholesale services. In this role you will identify and own actual and potential issues in service delivery and performance, always ensuring a resolution.
Note: this role is a hybrid role, with 3 days per week based in our Head Office, Abingdon, Oxon. There is also a Saturday rota, one in four, with a day off in the week when on rota.
Previous experience working in an ITIL enviorment would be highly desirable.
Previous Broadband or VOIP experience is not essential but would be a bonus. Key is being a role model in terms of addressing issues head on and finding customer resolutions, whilst having a thirst for learning and exploring how Gigaclear Service Operations can be better
Key Skills And Experience
Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.
Staff Rewards, Benefits And Opportunities
We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all.
* Generous employer pension; up to 8% matched contribution
* Income protection & life assurance
* 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
* Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
* Unlimited access to online training and development content via our Learning Management System
* Long service benefits and monthly employee recognition
* Enhanced maternity and paternity provisions
* Flexible working environment
* Health & Wellbeing initiatives and company funded social events
Our values
Our approach is to work guided by our mission, vision and values.
Find a way, Be committed, Do the right thing, Keep it simple.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Consumer Services
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