Overview
The Care Co-ordination Centre (CCC) provides a single access point into the organisation for all customers. The CCC team responds to customers’ needs and deals with enquiries, prioritising urgent needs within a seamless integrated system. The CCC team also manages the needs of customers by maintaining standardised processes across all services.
Responsibilities
* Managing the booking, cancellation and rescheduling of appointments for Provide services
* Managing referrals into Provide services
* Ensuring that the ‘Referral to Treatment’ procedure is adhered to, ensuring a seamless flow of information between Provide services and customers
* Providing advice and signposting customers to other appropriate services that may help them
* Dealing effectively with first point of contact and non‑clinical queries and providing routine information orally, in writing and/or electronically—including via the telephone (internal and external) to and from patients, other employees, managers and possibly members of the public
* Accessing and checking patient and service records
* Basic triaging of patient needs (non‑clinical)
* Providing administrative support and assistance to a team, a service and/or a supervisor/team leader/manager
* Updating and maintaining databases and use of IT systems, including SystmOne
* Working as an effective member of the team to deliver the service
* Communicating with patients, relatives and advocates
* Working on any other projects or work in the department as requested by the team leader/manager
* Participating in the achievement of KPIs for the team
* Covering the reception area on a rota as and when requested
* Any other tasks as required that are commensurate with the role
About Provide
Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services. We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.
Values & Mission
Vision: Transforming Lives
Values: Care, Innovation and Compassion
Mission: An ambitious, employee‑owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.
Equal Opportunity Statement
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks. We welcome applicants from under‑represented groups. If you have the skills and experience for the job, please apply regardless of your background.
Benefits
Eligible for NHS Pension
Closing Date
This advert closes on Wednesday 19 Nov 2025
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