Travel Claims Handler - Cardiff (Hybrid Working)
Yolk Recruitment are working with a growing insurance services provider in central Cardiff who are looking to welcome a new Travel Claims Handler into their friendly, supportive team. This is a full-time, permanent role with a hybrid working model (2-3 days in the city centre office).
If you've got experience in travel claims and are looking for a role where your hard work is noticed, your ideas are valued, and you'll be part of a close-knit team that works together to achieve great results, then this could be the perfect move for you.
The company partners with some of the UK's best-known car and travel insurance brands, and pride themselves on delivering a first-class service across claims handling, underwriting, customer care, pricing and more. They\'re passionate about their people, offering a positive working environment with plenty of support and opportunities to grow.
What you\'ll be doing:
* Providing excellent customer service, supporting people through their claims journey. This will be via email and telephone.
* Reviewing and assessing travel claims fairly, including liability and compensation.
* Spotting potential fraud and recovery opportunities to protect customers and the business.
* Supporting the Claims Team Leader with day-to-day tasks.
* Managing your caseload proactively and efficiently.
* Negotiating fair and accurate settlements.
What you\'ll bring:
* At least 12 months\' experience in a travel insurance claims role (essential).
* Strong communication skills, with confidence to coach and share feedback.
* A team player who\'s organised, self-motivated and deadline-focused.
* Knowledge of regulatory and compliance requirements within insurance.
* A caring, customer-first approach with the ability to handle sensitive claims professionally.
Why you\'ll love working here:
* Starting salary from £24,500 (higher with experience).
* 33 days\' annual leave (25 days + bank holidays), rising with service.
* Flexibility to buy or sell up to 5 days\' holiday per year.
* Hybrid working - enjoy the balance of home and office.
* Regular salary reviews to reward your development.
* Nest pension scheme.
* Discounts on technology, wellbeing, and lifestyle perks.
* Cycle to Work scheme.
* Employee Assistance Programme for extra support.
* Optional healthcare and dental plans.
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