IPG Photonics is the world leader in fiber laser technology, enabling greater precision, higher productivity and more flexible production for industrial applications and other diverse end markets including materials processing, high-tech electronics, advanced battery technology, automotive, aerospace and medical. Our most valuable asset is our people. Like our lasers we are diverse, powerful and innovative. Our global workforce of more than 5,000 employees is distributed throughout more than thirty locations in twenty-four countries.
For our UK site in Coventry, we are looking for an experienced and hands-on person to lead and further develop our service operations as
Service Manager
Your responsibilities:
* Lead and coordinate Service Engineer activities and schedules to maximise customer satisfaction and operational efficiency
* Diagnose laser and laser system faults remotely and determine appropriate corrective actions
* Monitor the planning and execution of on-site Field Service interventions, including spare parts and equipment coordination
* Oversee pre-delivery inspections and customer site readiness to ensure smooth system installations
* Provide technical sales support for product, application and installation enquiries
* Act as the primary escalation point for service-related enquiries, ensuring fast and professional customer support
* Drive continuous improvement through analysis of field service reports and operational performance
* Coordinate the RMA process and spare parts inventory to optimise turnaround times and maximise customer uptime
* Collaborate closely with UK, European and US IPG teams to ensure aligned and seamless service operations
Your profile:
* Technical qualification in photonics, electrical engineering, or electronic engineering
* Hands-on engineer with 3–5 years of relevant professional experience
* Strong troubleshooting capability in analogue and digital electronics
* Experience with communication protocols (e.g. fieldbus systems) would be advantageous
* Familiarity with industrial software or the ability to quickly learn technical systems
* Applications experience in laser welding or other laser processes is beneficial
* Ability to analyse and assess complex mechanical components
* Strong communication skills and a collaborative team player
* Willingness to travel within the UK and Ireland and occasionally internationally
* Full UK driving licence
Our offerings:
* A professional and collegial work environment in an internationally successful company
* Competitive compensation package
* Modern offices and equipment
* Company car or car allowance and other attractive benefits
* Salary sacrifice for pension
* Close collaboration with international IPG teams
If you are looking for an interesting and challenging position, surrounded by people who share your technical interests, please apply by sending your CV in English. Please also attach documents proving your school education and indicate the earliest possible starting date. References from previous employers are welcome.
Location: Coventry, UK
Hours: 37.5-hours week
Start: immediately
IPGL-HR-Europe@ipgphotonics.com
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