About Motorway
Motorway is the UK's fastest-growing used car marketplace. Our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award‑winning, technology‑led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding.
Customer Experience Specialist
As a Customer Experience Specialist, you’ll be the friendly voice and expert guide for our customers, ensuring they have a smooth and enjoyable journey with us. The role has two distinct functions:
* Seller Sales Specialist: First point of contact for sellers using the Motorway platform, guiding them through the initial stages of selling vehicles and supporting them throughout their journey.
* Dealer Support Specialist: First point of contact for dealers using the Motorway platform, guiding them through the various stages of buying vehicles on our platform and supporting them throughout their journey.
* Dealer Governance: Maintains standards across the Motorway platform from a dealer’s perspective, ensuring that all dealers adhere to our standards and taking action when they do not.
What Makes Us Different
* Impactful Work: You’ll guide customers through our cutting‑edge online platform, solving real problems and making their car selling experience amazing.
* AI‑Powered Technology: We use the latest AI tools to give customers a seamless and efficient experience.
* Tangible Results: Every day you’ll directly help people navigate the car selling process, ensuring they get the best deal and avoid the stress of traditional methods.
What You’ll Be Doing
* Building genuine connections: Communicating with car sellers and dealers, answering questions, and building trust.
* Finding creative solutions: Using initiative and problem‑solving skills to address challenges.
* Mastering our systems: Becoming proficient with our CRM systems, ensuring data accuracy and efficiency.
* Putting customers first: Championing their experience and looking for ways to improve it.
About You
* You genuinely enjoy helping people and have a knack for building rapport.
* You’re a natural communicator, whether on the phone, via email, or through chat.
* You’re detail‑oriented and take pride in your work.
* You’re a quick learner who enjoys solving problems.
* You thrive in a collaborative environment.
Benefits
* £26,000 starting salary
* Great work‑life balance with standard shifts from 8:45 am to 5:30 pm
* Sea‑fronted office location with regular social events, office drinks, weekly massages and free snacks
* Flexibility to work from home one day per week
* Stock options to share in Motorway’s growth and future success
* Pension scheme (NEST)
* Commitment to personal development, including budget for books, courses, conferences
* Comprehensive health insurance through BUPA, including dental care and fitness discounts
* Cycle to work scheme
* One paid volunteering day a year
* Generous parental benefits: 6 months full paid maternity leave, 4 weeks paternity leave, and workplace nursery scheme
* …and much more!
Interview Process
* Initial Call (30 mins): Casual chat to discuss your experience and learn more about Motorway.
* Team Matching: You will be matched with a team based on your background and preferences.
* Final Interview (60 mins): Meet the team, get a feel for the role, and participate in a skills‑based assessment, which may include a role‑playing exercise.
We'll get back to you within a week business days of each interview stage.
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