Call Centre Agent - Customer Support
Call centre based in Darlington, DL1 - Times Top 100 company to work for!
Responsibilities include inbound calls with outbound follow-ups and updates (120 - 140 calls per day). The role involves contact centre operations, customer relationship management, and customer service.
Salary: £24,000 with Performance Based OTE (£28,000 - £30,000). Benefits include wicked perks, 25 days holiday plus bank holidays, free fruit, and a range of social events throughout the year. Plus, excellent training tailored to your experience.
Shift Pattern: Monday to Sunday rotation - Mon-Fri, 8-8, and 2 in 6 weekends (WFH 9-1).
We need resilient problem solvers, top communicators, great listeners, and customer service pros!
This is a fast-paced role requiring common sense, problem-solving abilities, and excellent communication skills. You will escalate issues, take notes, find solutions, and liaise with team leaders.
We’re looking for someone eager to grow with our award-winning company that’s full of energy, drive, and a can-do attitude. Whether starting your career or seeking your next challenge, this is a place to make an impact. Contact Demi @ Duval for more info!
The Role
You will act as the liaison between the business and customers, answering calls, following guidelines, finding solutions that benefit both parties, and providing feedback to your team leader.
Responsibilities
1. Ensure incoming calls are answered promptly and responses follow company guidelines and procedures.
2. Communicate effectively with customers, adhering to all internal and external guidelines.
3. Provide feedback on call volume and types.
4. Use appropriate systems to maintain accurate records for clients and customers.
5. Find solutions, balancing customer needs and business requirements, and negotiate effective solutions.
We Need
1. Experience in a similar call centre environment.
2. Excellent communication and listening skills, with the ability to communicate clearly on the phone.
3. Enthusiasm, empathy, and strong customer relationship management skills.
4. Ability to quickly understand information and adapt to changing situations.
5. Ability to work independently and as part of a team.
6. Capacity to work effectively under pressure while remaining calm.
Demi @ Duval is recruiting. Submit your application today!
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