Patient Pathway Coordinator - Diabetes and Endocrinology
The closing date is 17 June 2026
We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support the coordination and scheduling of an expanded programme of work.
Reporting to the Assistant Service Manager for Gastroenterology, you will work closely with the Administrative and Clerical team to support the administration and scheduling of day case, inpatient, and outpatient activity across the Gastroenterology Service. A flexible approach and excellent interpersonal skills are essential in addition to high standards of customer service.
The post holder will be the point of contact for all administrative and clerical issues relating to a patient's care pathway, tracking and supporting patients from referral to treatment and/or discharge.
The role requires you to manage and support queries from patients, clinicians and staff. Excellent telephone skills and good IT proficiency are essential in helping with day‑to‑day duties. The position requires the holder to work at both hospital sites each week.
If you are solution‑focused, good at prioritising and motivated to improve the patient experience, this could be the role for you.
About us
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Job responsibilities
The post holder will coordinate and schedule day case, inpatient and outpatient activity, manage patient, clinician and staff queries, and provide high‑quality patient journey support. They will also ensure accuracy and timeliness of patient administration records.
Person Specification
Knowledge
* Computer literate, with experience of using a keyboard
* Knowledge of databases, spreadsheets, e.g. PAS, Excel or similar applications
* Knowledge of confidentiality and data protection principles
* Knowledge of health and safety
* Understanding of principles of equality and diversity
* Understanding of medical terminology
* Knowledge of healthcare administrative systems and processes
Qualifications
* Good general education with GCSE or equivalent in English at grade C or above.
* NVQ or working towards NVQ or equivalent.
Experience
* Experience of using a full range of IT/Patient administration systems
* Experience working with DictateIT3, iPM, iCM, iFIT
* Experience working in a similar patient administration role in a hospital/health care setting
Skills
* Knowledge & awareness of diversity and human rights as appropriate to your role
* Ability to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role
* Ability to understand an individual's communication, physical & emotional needs; recognise their needs and preferences
* Ability to provide a customer focused service
* Knowledge of dealing with customer complaints and experience of customer care.
* The ability to prioritise tasks effectively without direct supervision
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Epsom and St Helier University Hospitals NHS Trust
£33,262 to £36,027 a year per annum including HCAS Outer
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