Summary You will be part of a friendly, supportive and welcoming team who will assist your development and training. Your role will be varied, with your core tasks split across 2 key areas; Reception (supporting the existing Reception team) and Pharmacy administration (specifically supporting the team that administers prescriptions). Wage £14,526.20 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Business administrator (level 3) Hours Monday to Friday, 8.30am to 4.30pm. 37 hours a week Start date Sunday 20 July 2025 Duration 18 years Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Handling post & calls Meeting & greeting patients Dealing with patients' enquiries Making appointments Pharmacy Team administration; handling & managing prescriptions etc. Scanning, data entry & emails Dealing with external stakeholders - via email & telephone Other ad hoc admin duties Minimum of 6 hours per week spent on apprenticeship work and training Where you'll work Maer Lane, Market Drayton, TF9 3AL TF9 3AL Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. College or training organisation CT SKILLS LIMITED Your training course Business administrator (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required. Your training plan Working towards your Business Admin Level 3 Qualification, you'll attend monthly 1-2-1 meetings (online via teams every month - NO classroom OR college!) with your tutor and learn about the modules. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer. All apprenticeship work and training is completed in the workplace, during working hours. Requirements Desirable qualifications GCSE or equivalent in: None required (grade None required) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Administrative skills Attention to detail Communication skills Customer care skills Initiative IT skills Non judgemental Number skills Organisation skills Patience Problem solving skills Team working About this company Drayton Medical Practice is based in the centre of Market Drayton. They are a large and busy practice with approximately 18,000 registered patients and they strive to provide the very best service to all patients and stakeholders. You will be made to feel very welcome and will be part of a friendly, supportive team who will assist your development and training. The immediate team consists of 8, with an overall Practice team of 50. After this apprenticeship As with any apprenticeship opportunity - if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business. Ask a question The contact for this apprenticeship is: CT SKILLS LIMITED The reference code for this apprenticeship is VAC1000326198.