Reference: REQ6802
Position: Full Time (37 hours per week) or Part Time (30 hours per week) – Permanent
Location: Hybrid – Home and Leicester City Offices
Salary: GBP 35,412 – 38,220 per year (pro rata for part time hours)
Package: Total benefit value: GBP 52,115
What You'll Be Doing
You will enforce tenancy conditions related to rent arrears, recover and manage debt, and prepare cases for County Court possession hearings. You will provide an income maximisation service, signpost customers to specialist support, conduct home interviews, and work with the Housing system to update databases and prepare reports.
What You'll Need
* Experience in Housing Management or Rent Recovery environments
* Excellent communication skills, especially with vulnerable customers and those with complex needs
* Proficient IT skills – updating Housing system databases, maintaining records, and preparing reports
* Ability to resolve difficult situations with tact and diplomacy
* Strong numeracy skills for negotiating rent payment arrangements and resolving account problems
What We Can Offer You
* Generous annual leave and membership of the Local Government Pension Scheme
* Flexible working options and a healthy work/life balance
* Training and development opportunities to grow your skills
* Flexible benefits including discounts on city buses and trains
* A supportive, inclusive workplace that values diversity
Join Us
We are committed to building a diverse and highly talented workforce that reflects Leicester’s community.
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