Division: ICT Services Department: ICT Services - Delivery
Reports to (Job Title): Delivery Manager
Main Goal
This role is part of the established Kyocera technical Delivery team. This role will assist in technical pre-sales, formal scoping, design, deployment and support for Microsoft and Virtualization technologies. Due to the wide-ranging portfolio, it is assumed that the person undertaking this role would have a core understanding of key technologies and has the ability to assist with the sale and implementation of these to new and existing clients.
In conjunction with clients, account managers and technical service management assist with pre-sales, scoping and designing of client projects/service as well as end to end delivery within the chosen technology verticals. It is understood this role will keep their knowledge relevant with market trends within the chosen technologies and ensure the business is positioned to deliver opportunity. The role will form part of a wider delivery team and will require collaboration between team members and technical verticals.
Relationships are mainly client focused. This role interacts with technology leaders, suppliers, clients, internal sales teams and management.
Responsibilities/Tasks
Customer liaison to project requirements, scope and integration with existing systems
Development, configuration, integration, testing, optimization, implementation and debug of bespoke customer solutions
Testing of software applications or hardware devices that may be deployed
Resolve technical issues and offer proactive technical support
Development of tools that may be used by others to help provision, manage or troubleshoot deployments
Documentation of solutions to ensure support teams and other consultants can participate in support and onward development
Working both remotely and on customer sites where appropriate to perform tasks
Train colleagues and/or customers on allocated technologies.
Improved communication and collaboration between clients and business.
Improved 360-client retention and service delivery.
Ability to delivery projects with chosen technologies.
Any other tasks as directed
Knowledge, Experience & Skills
Microsoft Azure Admin
Microsoft 365 Certified: Enterprise Administrator Expert – two of the four below modules required.
MD-100 Windows 10
MD-101 Managing Modern Desktops
MS-100 Microsoft 365 identity and Services
MS-101 Microsoft 365 Mobility and Security
Microsoft Certified: Azure Virtual Desktop Specialty
Microsoft Security Operations Analyst
5+ years of IT experience scoping, designing and implementing chosen technology stack.
Experience with O365 migrations.
Working knowledge of Azure migrate.
Proficient with Windows Active directory, Group policy, DNS, DHCP, Azure AD connect.
MSP Consultation experience
Competencies & Key Success Factors
Excellent oral and written communication skills.
Demonstrates technical depth in the chosen portfolio, technologies and businesses.
Ability to engage and lead design/implementation discussions with client and external parties.
What we can offer you
Salary (Competitive)
Car Allowance
25 days holiday (All statutory bank holidays relevant to regional country) - 1 extra day after 5 years. Part time employees is a pro rata equivalent.
The ability to Buy and Sell holiday (up to 5 days per year)
A Volunteer Day
Life Assurance (4 x base salary)
Pension Scheme - A total contribution of 8% - 5% Employer and 3% Employee.
Company sick pay (1 week after 6-month probationary period in first year, 4 weeks in years 2-3, 8 weeks in years 4-5 and 13 weeks from year 6 onwards)
Employee Assistance Programme
Coaching and Mentoring
Cycle2Work Scheme - salary sacrifice scheme to purchase bikes at a discount
Access to additional discounts / perks
EyeCare - Access to money off for glasses and sight test
Electric Car Scheme - Open to all eligible employees to benefit from getting an Electric Vehicle Via Salary Sacrifice
Flu Jab
Eligibility for Costco Membership
Values:
The values that underpin the Kyocera Group are the 5 C’s- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.