What you’ll be doing
• WNB/C2M/Complex Transition & Transformation or Complex Change.
• High number of emergent products with complex solution and customers.
• Accountable for end to end technical solution and delivery of solution DCMs to time, cost and quality.
• Lead the end to end design for customer deliveries.
• Deliver designs that adheres to Design and Delivery gold standards and governance process.
• Lead a team to deliver outcome-based work packages
• Accountable for fulfilling resource requests through resourcing plans.
• Accountable for managing risks associated with their team.
• Accountable for team growth through career progression framework.
• Manage attrition, Performance Management, Career Development, Well Being and Your Say.
• Be a product or service SME and to train a design squad in all relevant aspects of that product.
What we'd like to see on your CV
1. Around 10 years of deep, hands-on technology expertise.
2. Confident leading high-value engagements (£10M+), managing large teams (15+ designers), and solving problems proactively.
3. You put the customer first—understanding their needs and aligning the right solutions to deliver real value.
4. Always looking for smarter ways to work, challenging processes, and embracing innovation.
5. Strong team player who understands the importance of cross-functional delivery.
6. Skilled in commercial discussions and problem-solving across the customer journey—never settling for less than the right outcome.
7. Clear, confident communicator who can engage at all levels, present solutions with impact, and handle commercial and service discussions effectively.
8. Expert at mapping, managing, and building strong relationships with key stakeholders—internally and externally, including C-level executives.
Beneftis
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
Benefits of working for BT include:
• 10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100’s of retail discounts including the BT shop
Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.