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United by timeless style and peerless service, Montcalm Collection is
London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an
18th-century brewery, heritage headquarters and a diamond-shaped skyscraper,
each hotel reveals a different chapter in the city’s story.
The hotels in the collection include a historic brewery, reimagined as a
vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the
former headquarters of the Royal Mail: Montcalm Royal London House. A property
with a bold new perspective at Montcalm East, part of Marriott’s Autograph
Collection. And a duo of mindful hotels which set a slower pace: Inhabit,
Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.
Our flagship hotel is on the brink of a bold new era. Its Grade
II-listed building on the cusp of Park Lane has been sensitively refreshed by
architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and
Studio Est. We have added a new signature restaurant helmed by a world-famous
chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites
have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as
modern icons.
Conscious, cultured, characterful, and considerate, Montcalm Mayfair is
a five-star hotel set on a historic crescent that sits proudly at the top of
Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone,
bringing a fresh, holistic hospitality approach to London luxury. The
respectful, sensitive full restoration includes a wellness space,
community-welcoming public spaces and a restaurant helmed by an internationally
acclaimed chef.
Overview
Montcalm Royal
London House is looking for a skilled and ambitiousRooms Division
Managerto join our team. You will play a pivotal role by ensuring the
highest levels of customer service are consistently being delivered to our
guests.
Help to
shape the Montcalm Collection’s next chapter and showcase your skills. Become a
trusted ambassador for one of our hotels and take advantage of the opportunity
to move between properties, achieving the service and product delivery
standards for the department with a high degree of customer care and service.
Key Responsibilities
·
Oversee the delivery of all aspects of the guest
journey, from pre-arrival communications to post-departure feedback.
·
Personalise service experiences through use of
guest preference profiles and team training.
·
Monitor guest satisfaction scores and feedback
platforms, implementing improvements where necessary
·
Manage reception, concierge, and bell desk
functions, ensuring seamless operations at all touchpoints.
·
Implement SOPs and service standards that reflect
the Montcalm Collection’s luxury ethos.
·
Monitor and enhance efficiency of
check-in/check-out procedures and guest welcome processes.
·
Lead, develop, and support departmental leaders
including Front Office Manager, Concierge, and Guest Relations Manager.
·
Create learning opportunities and implement
training schedules focused on service, systems, and leadership.
·
Conduct regular performance reviews and succession
planning within the division.
·
Oversee room allocations, upgrades, and reservation
flows in conjunction with Revenue and Reservations.
·
Support yield management efforts and coordinate on
group booking logistics.
·
Ensure optimal use of PMS systems and accuracy of
guest data and reporting.
·
Support the General Manager in ensuring health and
safety procedures are adhered to across the division.
·
Conduct regular fire safety and emergency response
training for Rooms teams.
·
Ensure key control procedures and guest privacy
protocols are followed.
·
Liaise closely with Housekeeping, Engineering, Spa,
Sales, and Food & Beverage to ensure consistent guest service. •
·
Lead daily operations meetings and contribute to
hotel strategy planning sessions.
This job description is
designed to outline primary duties and conditions related to the Rooms Division
Manager position at a luxury hotel. It is not an exhaustive list and additional
tasks and responsibilities may be required as directed by hotel management.
Essential Qualifications & Attributes
·
Proven Leadership: Minimum of 3–5 years of
progressive leadership experience in a senior Front Office or Rooms Division
role within luxury hospitality brands such as Marriott, Hilton, or Accor,
including experience with loyalty programmes.
·
Operational Expertise: In-depth knowledge of both
Front Office and Housekeeping operations, including best practices for luxury
hotels.
·
Team Leadership: Strong leadership and team
management skills, with a demonstrated ability to mentor, motivate, and develop
diverse teams.
·
Guest-Centric Excellence: Exceptional customer
service and communication skills, coupled with a genuine passion for delivering
unparalleled guest experiences.
·
Problem-Solving: Highly organised with strong
problem-solving and decision-making skills, capable of resolving complex guest
and operational issues effectively.
·
Pressure Management: Proven ability to work
effectively under pressure, manage multiple priorities, and adapt quickly to
changing guest needs and operational demands.
·
Technological Proficiency: Advanced proficiency in
hotel management systems, Point of Sale (POS), and other relevant Rooms
Division software and reporting tools.
·
Communication: Excellent verbal and written
communication skills, with the ability to build rapport with guests and
internal teams.
·
Attention to Detail: Meticulous attention to detail
regarding guest preferences, room presentation, and service standards.
·
Language Skills: Fluency in multiple languages is a
significant advantage, particularly for a luxury international clientele.
·
Education: A Bachelor's degree in Hospitality
Management or related field.
Working Conditions:
·
Full-time
position based at hotel site, with flexibility across shifts and weekends.
·
Occasional
travel for training or sister-property support.
·
A
supportive, empowering team environment.
·
Benefits
platform with various discounts.
·
28 holidays
including eight bank holidays, with more holidays after two-year service.
·
Celebrate
your special day with a fully paid day off on your birthday.
·
After
completing your probation, enjoy a paid day to support a cause of your choice
and give back to the community.
·
Cash-back
health benefits, including optical, dental, chiropractor and physio services.
·
Discounted
gym membership.
·
Access to
Wellbeing platform and sessions, including EAP.
·
Awards and
Recognition Programme.
·
Regular and
ongoing training and development, including leadership workshops.
Candidates must be authorised to live and work in
the UK. Currently, visa sponsorship is not available for this role.
Equal
Opportunity Employer
At Montcalm Collection, diversity and inclusion
aren't just buzzwords. We genuinely value the unique perspectives everyone
brings, regardless of gender, ethnicity, age, disability, or background. Our
culture thrives on mutual respect, and we provide a workplace free from
discrimination and prejudice.
Should this role resonate with your aspirations,
please apply. If not shortlisted, we encourage you to explore other
opportunities with us, either now or in the future.
Note:If you do not hear from us within 14
days, kindly consider your application as not shortlisted for this role.
About
Montcalm Collection
United by timeless style and peerless service, Montcalm Collection is
London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an
18th-century brewery, heritage headquarters and a diamond-shaped skyscraper,
each hotel reveals a different chapter in the city’s story.
The hotels in the collection include a historic brewery, reimagined as a
vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the
former headquarters of the Royal Mail: Montcalm Royal London House. A property
with a bold new perspective at Montcalm East, part of Marriott’s Autograph
Collection. And a duo of mindful hotels which set a slower pace: Inhabit,
Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.
Our flagship hotel is on the brink of a bold new era. Its Grade
II-listed building on the cusp of Park Lane has been sensitively refreshed by
architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and
Studio Est. We have added a new signature restaurant helmed by a world-famous
chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites
have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as
modern icons.
Conscious, cultured, characterful, and considerate, Montcalm Mayfair is
a five-star hotel set on a historic crescent that sits proudly at the top of
Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone,
bringing a fresh, holistic hospitality approach to London luxury. The
respectful, sensitive full restoration includes a wellness space,
community-welcoming public spaces and a restaurant helmed by an internationally
acclaimed chef.
Overview
Montcalm Royal
London House is looking for a skilled and ambitiousRooms Division
Managerto join our team. You will play a pivotal role by ensuring the
highest levels of customer service are consistently being delivered to our
guests.
Help to
shape the Montcalm Collection’s next chapter and showcase your skills. Become a
trusted ambassador for one of our hotels and take advantage of the opportunity
to move between properties, achieving the service and product delivery
standards for the department with a high degree of customer care and service.
Key Responsibilities
·
Oversee the delivery of all aspects of the guest
journey, from pre-arrival communications to post-departure feedback.
·
Personalise service experiences through use of
guest preference profiles and team training.
·
Monitor guest satisfaction scores and feedback
platforms, implementing improvements where necessary
·
Manage reception, concierge, and bell desk
functions, ensuring seamless operations at all touchpoints.
·
Implement SOPs and service standards that reflect
the Montcalm Collection’s luxury ethos.
·
Monitor and enhance efficiency of
check-in/check-out procedures and guest welcome processes.
·
Lead, develop, and support departmental leaders
including Front Office Manager, Concierge, and Guest Relations Manager.
·
Create learning opportunities and implement
training schedules focused on service, systems, and leadership.
·
Conduct regular performance reviews and succession
planning within the division.
·
Oversee room allocations, upgrades, and reservation
flows in conjunction with Revenue and Reservations.
·
Support yield management efforts and coordinate on
group booking logistics.
·
Ensure optimal use of PMS systems and accuracy of
guest data and reporting.
·
Support the General Manager in ensuring health and
safety procedures are adhered to across the division.
·
Conduct regular fire safety and emergency response
training for Rooms teams.
·
Ensure key control procedures and guest privacy
protocols are followed.
·
Liaise closely with Housekeeping, Engineering, Spa,
Sales, and Food & Beverage to ensure consistent guest service. •
·
Lead daily operations meetings and contribute to
hotel strategy planning sessions.
This job description is
designed to outline primary duties and conditions related to the Rooms Division
Manager position at a luxury hotel. It is not an exhaustive list and additional
tasks and responsibilities may be required as directed by hotel management.
Essential Qualifications & Attributes
·
Proven Leadership: Minimum of 3–5 years of
progressive leadership experience in a senior Front Office or Rooms Division
role within luxury hospitality brands such as Marriott, Hilton, or Accor,
including experience with loyalty programmes.
·
Operational Expertise: In-depth knowledge of both
Front Office and Housekeeping operations, including best practices for luxury
hotels.
·
Team Leadership: Strong leadership and team
management skills, with a demonstrated ability to mentor, motivate, and develop
diverse teams.
·
Guest-Centric Excellence: Exceptional customer
service and communication skills, coupled with a genuine passion for delivering
unparalleled guest experiences.
·
Problem-Solving: Highly organised with strong
problem-solving and decision-making skills, capable of resolving complex guest
and operational issues effectively.
·
Pressure Management: Proven ability to work
effectively under pressure, manage multiple priorities, and adapt quickly to
changing guest needs and operational demands.
·
Technological Proficiency: Advanced proficiency in
hotel management systems, Point of Sale (POS), and other relevant Rooms
Division software and reporting tools.
·
Communication: Excellent verbal and written
communication skills, with the ability to build rapport with guests and
internal teams.
·
Attention to Detail: Meticulous attention to detail
regarding guest preferences, room presentation, and service standards.
·
Language Skills: Fluency in multiple languages is a
significant advantage, particularly for a luxury international clientele.
·
Education: A Bachelor's degree in Hospitality
Management or related field.
Working Conditions:
·
Full-time
position based at hotel site, with flexibility across shifts and weekends.
·
Requires
presence during peak operational periods including holidays.
·
Occasional
travel for training or sister-property support.
Benefits
·
Competitive
salary.
·
A
supportive, empowering team environment.
·
Benefits
platform with various discounts.
·
28 holidays
including eight bank holidays, with more holidays after two-year service.
·
Celebrate
your special day with a fully paid day off on your birthday.
·
After
completing your probation, enjoy a paid day to support a cause of your choice
and give back to the community.
·
Cash-back
health benefits, including optical, dental, chiropractor and physio services.
·
Discounted
gym membership.
·
Access to
Wellbeing platform and sessions, including EAP.
·
Awards and
Recognition Programme.
·
Annual
parties.
·
Regular and
ongoing training and development, including leadership workshops.
Eligibility
Candidates must be authorised to live and work in
the UK. Currently, visa sponsorship is not available for this role.
Equal
Opportunity Employer
At Montcalm Collection, diversity and inclusion
aren't just buzzwords. We genuinely value the unique perspectives everyone
brings, regardless of gender, ethnicity, age, disability, or background. Our
culture thrives on mutual respect, and we provide a workplace free from
discrimination and prejudice.
Should this role resonate with your aspirations,
please apply. If not shortlisted, we encourage you to explore other
opportunities with us, either now or in the future.
Note:If you do not hear from us within 14
days, kindly consider your application as not shortlisted for this role.
Please note that we do not
accept unsolicited CVs from agencies or headhunters. Any CVs submitted for
these roles without prior agreement per role in writing from our Head of Human
Resources, will be considered the property of the company and will not be
subject to agency fees #J-18808-Ljbffr