About the role:
We are seeking a Team Leader for our VIP Tour Guide team that deliver our Longleat VIP experiences. This role will work alongside the VIP Supervisor to ensure the smooth running of the VIP department on a daily basis, maintaining the highest levels of guest service during VIP tours.
The role works with a small and experienced team, completing departmental duties with responsibility for supervising the team to ensure the smooth daily operation of the department. This will include the resolution of a range of guest and staff queries or issues, and so the role will appeal to someone that is diplomatic as well as solution focused.
Key Responsibilities
* Lead VIP team in delivering memorable experiences and outstanding guest service
• Develop and implement departmental training including emergency procedures
• Ensure Safari Bus and VIP Truck routine checks are completed
* Drive guests on VIP experiences throughout the Safari and Adventure Park
* Monitor and completion of health and safety checks, and any department specific checks
The Ideal Candidate
* Has worked within and enjoys a fast-paced/customer facing environment
* Passionate about supporting the brand
* Ability to engage a team and guests
* Reliable and committed, as well as professional, confident and friendly
* Business Minded and Driven by Results
Your contract
You will be on a fixed term contract, with working hours to vary over a 7 day rota basis, including weekends, evenings and bank holidays as required. The earliest start time is 8am, and the latest finish time is 8pm, varying in accordance with opening times.
A little about us
At Longleat we offer a day out like no other, our guests are invited to step into the Thynn family home where they will find the finest example of Elizabethan Architecture. They are also immersed into the wild side, where they can visit over 120 species of animals by car, foot, train, bus, and boat.
With a core business welcoming around 1 million guests every year, we are passionate about providing unforgettable experiences that bring family and friends together to create memories that will last a lifetime.
Why join the Longleat team?
In this unique work environment, you will be surrounded by historic landscapes and listed buildings, all whilst listening to our lions roar and wolves howl. You will even have the opportunity to visit our adorable Koalas and cheeky meerkats during your lunch break.
You will receive attractive benefits that include:
* 29 days holiday inclusive of bank holidays, rising to 31 days at 5 years' service.
* Unlimited free entry to Longleat for our employees
* Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata
* 50% off Membership for Friends and Family
* Discounts on food and beverages and retail merchandise
* Discounts on VIP Experiences and Accommodation
* Discretionary bonus scheme
* Employee Assistance Programme
* Employer contributory pension scheme
* Life assurance scheme
* Perks at work
* Range of flexible working schemes