Job Description
Product Specialist/Advisor
Product Specialist/Advisor
North Leeds
£28,000 - £30,000
Your new company
In this role, you will form part of the Customer Experience team and provide expert guidance on products that the business manufactures. You will also support the Regional Sales team with essential product information and assist in keeping product documentation and customer records accurate and up to date. Your ability to build strong relationships and communicate effectively across various channels will be key to maintaining a high level of support for both customers and colleagues.
Your new role
1. Provide product advice and commercial support via phone and email
2. Deliver tailored product training to customers and internal teams if and when required
3. Maintain accurate product and customer information
4. Identify and report quality issues to the relevant Quality Manager
5. Stay informed about product developments through close collaboration with business groups
6. Assist in updating product documentation and online resources
7. Support the Regional Sales team with product-related information
Essential Experience
8. Working in a customer service office environment
9. Ability to document calls accurately
10. High level of communication skills to engage...