Job Description
Who are we?
We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK.
We have recently been recognised for our fantastic business achievements across a number of awards:
1. Finalists for Best In-House HR Team and Excellence in HR – CIPD HR Wales Awards 2024
2. Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability – Cardiff Life Awards 2024
3. Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) – Cardiff Life Awards 2024
4. Highly commended for Skills Development – IOD Wales Awards 2024
5. Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation – Recruiter Awards 2024
6. Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) – Fintech Wales Awards 2024
7. Finalists for Best Technology (Checks Direct) – EntreConf Awards 2024
8. Finalists for The Employer of the Year, Mid-Market Business of the Year Award and Family Business of the Year Award – Lloyd’s Bank British Business Excellence Awards 2024
9. Finalists for Temporary Recruitment Company of the Year and Best Recruitment Company to work for (£50m to £100m) – TIARA Awards 2024
10. Finalists for Employer of the Year, Financial & Professional Services Business of the Year and Technology Business of the Year – Cardiff Business Awards 2024
11. Finalists for Business Services Business of the Year and Employer of the Year – South Wales Business Awards 2024
Job purpose:
To ensure all care packages are covered with an appropriate care worker at all times. To liaise with the registered manager to ensure adequate cover for all existing and new packages to guarantee the smooth running of the care service. To assist the manager in the management of costs by ensuring working patterns are efficient and logical. To provide excellent quality care and support service to vulnerable adults and children, both at home and in the wider community.
Main Duties:
12. Identify methods and systems to promote effective communication and engagement with individuals and key people
13. Contribute to the overall success of the department by contributing and attending team meetings, etc.
14. Utilise the brokerage service to maximise business opportunities
15. Ensure services are designed and reviewed to promote and maximise the achievement of the best possible outcomes for each individual
16. Develop and evaluate communication methods and systems to promote effective communication
17. To support the Registered Manager and direct care staff, to ensure effective and efficient person-centred service delivery.
18. Supervise, mentor and act as a positive role model to Care Workers to ensure effective and efficient person-centred service delivery to all people who use the service
19. To ensure that the actions of all staff directly supporting people using the service support their care, protection and well-being
20. Ensure staff have appropriate skills/training to meet service user need
21. To support and supervise the delivery of person-centred services to all people using the service
22. Assist in developing and delivering an appropriate induction programme for new Care Workers
23. Ensure appropriate inductions are arranged for new services
24. Take responsibility for regular recruitment activity ensuring adequate service levels
25. Assigning care workers to customers, whilst working within the standards and requirements of the company.
26. Accepting, allocating and processing referrals for new work efficiently and accepting and processing changes and amendments to existing care packages
27. Ensure the promotion of participation and independence in order to facilitate the achievement of the best possible outcomes
28. Develop person centred plans for each person using the service
29. Manage and monitor systems for the administration of medication and of the assessment of risk of abuse, failure to protect and harm to self and others Support people using the service to maintain family links if they so desire
30. Promote the protection of all individuals
31. Ensure regular contact is maintained with service users and or their representatives
32. Ensure concerns regarding vulnerable adults and children are reported without delay Monitor and promote individual’s rights to expect and receive respect for their diversity, differences and preferences
33. Develop and maintain effective relationships to promote individual’s choice about their care and support
34. To attend networking events increasing own knowledge of the sector and identifying future trends
35. Liaising/building relationships with brokerage, LHB and hospital discharge units
36. To develop own knowledge and practice relative to continuous service improvement
37. Ensuring all runs and working patterns meet the needs of the company, customer and care worker
38. Ensuring adequate cover is available for sickness, absenteeism or holidays
39. Ensuring all emergency on-call issues are dealt with effectively e.g. covering calls either directly or indirectly when care workers are sick or absent. Recording all emergency calls and passing the information to appropriate parties
40. Participate in the out of hour’s service on a rota basis
41. Ensure efficient and effective rota management eliminating unnecessary travel and waiting time.
42. Ensuring mileage and distance travelled is monitored and recorded
43. Ensure ECM system is utilised and monitored appropriately
44. Assign and Manage I-Connect Phones
45. Prepare & validate Invoicing to local authorities where applicable
46. Ensure / chase support workers to submit timesheets adhering to deadline
47. Maintain and share evidence-based records and reports
48. Audit Files on a 6-monthly basis
49. Contribute toward the Inspection process and local authority monitoring
50. Contribute to the Quality Assurance process by regularly seeking feedback from staff
51. To work within the policies and procedures of ND Care and Support paying special attention to the policies which promote a safe working environment for all.
52. Ensure that the service delivered is compliant with the required external regulatory standards
53. Ensure that the service delivered is compliant to contract
54. Ensure records are maintained to a high standard and meet compliance needs
55. Monitor and report on compliance with health, safety and security regulations and requirements including completing relevant risk assessments for designated area of responsibility
56. Contribute to the development of health, safety and security policies, procedures and practices
57. To promote and support the health and safety of both people using the service and support staff
58. Organise and facilitate quarterly care staff team meetings
59. Conduct annual performance appraisals for all Care Workers
60. Address poor performance including unacceptable absence following company disciplinary policy
Main responsibilities:
61. Responsible for the management of the care team ensuring compliance and regulations are adhered to
62. Responsible for safeguarding vulnerable clients and acting on reports of safeguarding concerns
63. Responsible for compliance with all relevant legislation, and processes, policies, and procedures
64. Responsible for taking reasonable care of your own health and safety and ensuring that you take reasonable care not to put other people (including fellow employees and members of the public) at risk by what you do or do not do in the course of your job
65. Responsible for safeguarding assets within your control and possession, including but not limited to hardware, software, systems, or information, and to report any suspected breach in security without delay, to the relevant personnel as required
66. Responsible for the non-disclosure of any confidential information and/or trade secrets of the Company to third parties and/or the misuse of any confidential information and/or trade secrets of the Company for your own purpose/benefit
67. Responsible for establishing, maintaining, and developing excellent working relationships with colleagues within your department and the wider Company
68. Responsible for delivering exceptional levels of customer service; both to internal and external customers
69. Responsible for communicating with people in a respectful, courteous, and professional manner at all times
Knowledge, skills & experience:
70. QCF Level 3 or equivalent
71. Full UK Drivers Licence
72. 2 years’ experience working as a senior care worker (ideally in domiciliary/homecare)
73. Confident in decision making
74. Excellent communication skills
75. Sympathetic
76. Person centred approach
77. Self starter with attention to prompt timekeeping
78. Approachable
What we offer:
Fantastic employee benefits including:
79. A flexible working environment, with the opportunity for hybrid working
80. Health Cashback scheme
81. Life Assurance of 4 x salary
82. Pension Salary Sacrifice Scheme
83. A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years’ service)
84. Opportunity to purchase additional annual leave through salary sacrifice
85. A day off for your birthday
86. A Giving Back day – to offer your services to the local community
87. Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
88. Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
89. Opportunity to join our 3% interest Christmas savings scheme
90. Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business
91. Regular social, health and well-being events
New Directions Holdings Ltd is acting as an Employment Agency in relation to this vacancy.