Technical Customer Advisor (C-130), Cambridge
Client:
Marshall Group
Location:
Cambridge, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
Job Reference:
fafe3c7f837c
Job Views:
3
Posted:
25.06.2025
Expiry Date:
09.08.2025
Job Description:
Why join Marshall in this role?
This role will give you the chance to play a key role on ground-breaking and high-profile defence projects with values in the hundreds of millions. You will be part of an industry-leading team, working with Marshall and other major defence stakeholders and Primes.
Purpose of the position
The Technical Advisor shall support the Customer by collaborating closely with the Customer's maintenance team, providing answers to technical quires, and acting as the single point of contact and liaison with the MROSS maintenance teams, technical support functions and logistics teams to facilitate the transfer of knowledge to the Customer. The Technical Advisor will be based in Cambridge for 9-12 months, before locating to Türkiye.
Accountability
Responding to technical support requests from the customer, including flight crew and ground staff, either in person, over the phone, or electronically
Training and advising the Customer's in country maintenance team to transition to the Lockheed Martin scheduled maintenance system
Subject Matter Expert (SME) for Fault Diagnosis, Rectification Activities and component replacement (major and minor), at the customer's home base.
Establish and facilitate the transfer of key knowledge and skills to the customers' maintenance and support teams.
Responsibilities:
Ensure Customer maintenance teams are working I.A.W MROSS processes and procedures.
When required support maintenance tasks on aircraft/components in accordance with approved documentation and within base trade and specialism.
Ensure Customer maintenance team Comply with HSE and maintain compliance to airworthiness regulations and requirements ay Cambridge.
Work in accordance with company procedures to ensure compliance with requirements associated with the role, eg, tool control, document control, system updates and certification.
Booking and accounting for time
Tasks:
Embedded with UK MROSS maintenance team supporting maintenance activities
Co-ordinate and manage Customer maintenance teams technical development and On the Job Training in line with required knowledge transfer
Identify and promote requirements for staff development of team members
Attend daily Tier 1 and Tier 2 meetings
Manage Customer maintenance teams competency pathways
Provide progress report to internal and external stakeholders
Attend additional meeting when requested by MROSS management team
Provide SME advice to Customer regarding technical queries
Work closely with UK MROSS training team to ensure knowledge Gaps are identified and closed
Capability:
Fluent in spoken and written English and Turkish to a technical level
Comfortable leading small teams in a maintenance environment
High degree of understanding and awareness of MRO software solutions, eg IFS, Windchill (PLM)
Able to carry out skills gap analysis and training needs assessments
High degree of understanding and awareness of aircraft technical data sets
Principles of project management and load and capacity planning
Commercial acumen
C130J Airframe/Engine and or Avionics recency
C Licence holder or equivalent company authorisation
Comfortable using MS Office applications
Experience:
Experience of supervising and leading teams within an aviation environment
Requires a high level of experience performing depth maintenance on C-130J.
Experience of Lockheed Martin C130J maintenance programmes is desirable
Previous experience of Field Support Representative roles is desirable
Working knowledge of UK MAA Pt145/147 desirable
Education:
Approved Aeronautical Engineering apprenticeship (Airframe & Engine) or equivalent (level 3). Essential
EASA B1 or B2 Licence Holder or equivalent as required to hold C Release approval
The benefits we offer you will include:
27 days holiday increasing with service up to 30 days (option to buy /sell)
Pension contributions up to 9%
Healthcare cash plan for you and your children
Extensive flexible benefit program including Cycle to Work
Life assurance at 4x basic salary
Enhanced parental leave and pay
Access to industry leading wellbeing resources and tools
Opportunities to develop your skill set and gain additional qualifications
About Marshall
Marshall is an independent, family-owned UK company with a diverse portfolio of businesses and a shared commitment to keeping our customers moving forward.
Whether that is supporting global armed forces to deliver mission-critical activities, keeping the UK distribution industry on the road, creating new sustainable communities where people can live and thrive, or developing the next generations of industry talent - we are incredibly proud to have been building extraordinary futures since 1909.
Marshall Group is an Equal Opportunity Employer
Marshall Group is an equal opportunity employer and values a diverse and inclusive workplace.
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Created on 25/06/2025 by TN United Kingdom
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