Overview
As a Prison Custody Officer, you'll play a crucial role in maintaining safety, security, and order within our prison facilities. This is more than just a job - it's a meaningful opportunity to support rehabilitation, ensure justice, and contribute to the wider community.
Responsibilities
* Maintaining a secure and disciplined prison environment
* Supervising daily routines, prisoner movements, and scheduled activities
* Escorting prisoners securely within and outside the facility
* Responding calmly and professionally to challenging or high-pressure situations
* Supporting rehabilitation initiatives and encouraging positive behaviours
* Building respectful, professional relationships with prisoners to promote a safer, more supportive atmosphere
Training and progression
* No prior experience required to apply. You\'ll receive a comprehensive 8-week training programme, delivered locally, to fully prepare you for the role. This includes:
* Classroom and practical learning
* Conflict resolution and communication training
* Shadowing experienced officers
* Continued development and support throughout your career
Application process
* To move forward with your application, we\'ll need to complete a pre-screening process within a few days of your submission. You\'ll receive an email with instructions on how to do this - please check your junk or spam folder if it lands there.
* You will then be invited to participate in an assessment centre. All offers are subject to full security clearance checks. We are unable to offer sponsorship for this position. For visa guidance, please refer to the official UK Government website: www.gov.uk/skilled-worker-visa.
Culture and suitability
There\'s no such thing as a typical prison officer. Our team is made up of people from all walks of life - whether you\'re a parent, former teacher, retail worker, member of the armed forces, or someone who thrives on helping others. If you\'re a natural people person with strong communication skills, self-confidence, empathy, and resilience, we want to hear from you. You\'ll be working with individuals who may be at the lowest point in their lives. You\'ll be expected to build constructive, positive, and professional relationships based on fairness, consistency, and respect.
Teamwork and values
Teamwork matters. You’ll need to be fully committed to supporting your colleagues and understand the importance of acting as one team to keep the prison safe—for staff, visitors, and prisoners alike.
Qualifications and attributes
* Calm Under Pressure - Manage high-stress or unpredictable situations with a level head
* Empathy & Respect - Treat everyone with dignity, regardless of their circumstances
* Strong Ethics - Maintain fairness, professionalism, and integrity at all times
* Resilience & Adaptability - Stay composed and effective, even when the job gets tough
* Effective Communication - Listen actively and speak clearly and confidently
* Conflict Resolution - Use de-escalation techniques to manage tension and disputes
* Teamwork - Collaborate closely with colleagues for the safety and success of all
* Vigilance - Remain observant, alert, and responsive to potential risks
* Age requirement: Be at least 18 years of age at the time your employment begins
* Eyesight: Meet the required eyesight standards in both eyes, with or without corrective lenses
* Hearing: Have an adequate level of hearing without the use of hearing aids, for safety reasons during training and operational duties
* Tattoos: Tattoos are permitted, including those that are visible, but must not be offensive, discriminatory, violent, or intimidating. Facial tattoos are generally not allowed, except for cultural, religious, or medical reasons
We’re all about building a workplace for the future. We believe in equal opportunities and celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and everyone can be the best versions of themselves.
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