Head of Delegated Operations - Lloyds Insurer Main Purpose of Role To work as part of the Underwriting Operations management team, accountable for the oversight and continuous improvement of Delegated Authority, ensuring regulatory compliance and driving operational excellence. The role ensures robust governance, efficient onboarding and high-quality performance management across the delegated authority lifecycle. Key Accountabilities & Role Requirements Lead, mentor and develop the Delegated Authority and Bordereaux teams Oversee the full DA lifecycle from onboarding and due diligence through to audit, renewals and bordereaux management Measure and evaluate delegated operations performance ensuring adherence to SLAs/KPIs through effective reporting and analysis Manage relationships with business stakeholders and outsourced partners to ensure smooth service delivery. Liaise with Underwriting, Legal/Compliance, Finance & Claims to deliver a cohesive controls and oversight framework Ensure all delegated arrangements and processes adhere to internal governance frameworks and regulatory standards. Implement and monitor risk management practices to mitigate operational risks and improve operational resilience Deliver timely and accurate operational MI and reporting to internal committees and senior Skills & Competencies Required - Delegated Operations - Strong experience within DA operations, deep understanding of regulatory frameworks and proficiency with DA systems - Excellent market and product knowledge - Maintain and develop market knowledge including regulatory requirements and changes. - Leadership - Proven leadership and people management capabilities. Ability to develop, manage, mentor and motivate staff. Ensure staff receive adequate training to maintain their level of competency. - Change Management - Successfully implements regulatory and operational change, meeting targets and deadlines. Reports regularly on performance. Ability to drive operational excellence and continuous improvement Experienced and confident leader with proven experience in delegated operations within a Lloyds Managing Agent or insurance company - In-depth understanding of the Lloyds market structure, including its operational, regulatory, and competitive landscape - Comprehensive knowledge of London market environment