Why join us?
BlupaceTech is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics, Field services and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium.
Where you'll be working:
* It is a Bristol -UK based location
* Required Exp. -2+yrs
* No Sponsorship provided for this role.
* Duration- 6 months (Dedicated )
* Work Timing : Business hours(Mon-Friday)
Job Description
Main Responsibilities includes but not limited to:
Logistics
* Work with Delivery and Partner Teams to facilitate Stock Movements
* Accept deliveries of assets delivered to the site.
* Work closely with the customer asset management teams, attend customer meetings in relation to stock management.
* Unbox and bundle assets ready for dispatch or collection.
* Own and maintain fully auditable end-to-end processes for robust stock control.
* Ensure storage areas are kept clean and tidy.
Stock Management & Disposal
* Manage stock by booking-in, booking-out and maintaining an auditable trail of stock
* Complete Ad-hoc/Monthly Audit Checks.
* Complete on Stock Management Reporting
* Work with HAM team in India as required
* Work with HAM Team in maintaining Run-Rate Usage levels against demand, ensuring the required Bad Stock is tested to maintain required Stock levels.
* Input to the Monthly Peripheral usage/requirements to maintain Stock levels.
* Assist with Disposals preparation/collection.
Co-ordination
* Monitor open calls to align hardware and engineers to ensure that they are actioned within SLA or as per any pre-arranged appointments.
* Contact Clients to book/arrange appointments
* Ensuring all call and completion updates are recorded accurately as per current processes and procedures.
* Escalate calls approaching breach of SLA to the engineer and/or appropriate Team Leader.
* To carry out other ad-hoc admin tasks as requested by the Team Leader. An example will be to provide backfill/coverage for the reporting function which provides M.I. from the ticketing data.
Technical Skills:
* Understanding of different types of end user IT Infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
* Good understanding of using IT Applications i.e MS Excel, Service Now and Outlook
Business Skills:
* Ability to interact with Client so as to ensure that the service is polite, efficient and responsive
* A self-starter with ability to work on their own initiative
* To work through issues analytically to a successful conclusion
* Ability to provide consistent, excellent support to entire staff, representing a variety of personalities and management levels
* Strong written and verbal communication skills (English and local language)
* Must be detail oriented and self-motivating
* Ability to make quick, accurate, decisive decisions in order for service delivery to meet
The Package
* We offer a competitive salary and a great benefits package. Blupace is committed to promoting a diverse, open and collaborative work environment – a place where we can be ourselves and succeed on merit. We believe an environment like this is where ideas can truly flourish and balanced with a healthy dose of fun, it ensures that our people stay and develop.