Overview
San Sanctuary Scotland Glasgow. Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across Scotland. We have an opportunity for an Assistant Housing Officer to join our Housing Management team based in Priesthill, Glasgow. You will be working in a team of 4 Assistant Housing Officers and 9 Housing Officers. You will work on a variety of administrative tasks to provide support and enable the delivery of a high quality housing management service. You will receive full training, on-going support and opportunities to develop. If you are highly motivated, with a keen eye for detail and a passion for providing excellent customer service, this could be the role for you.
Location: Glasgow Office
Salary:£28,229 - £29,715 per year
Hours: 37.5 hours per week – Monday to Friday, 9:00am – 17:00pm
The Role
The role involves assisting Housing Officers and Managers with day-to-day tasks and contributing to a high quality housing management service.
Responsibilities
* Drafting tenancy agreement documentation and completing all paperwork associated with home visits
* Liaising with tenants; responding to enquiries and complaints including reception duties
* Working with customers to resolve issues and improve services
* Preparing correspondence in relation to void properties
* Communicating with external agencies in regard to tenancies
* Raising purchase orders and ensuring the completion of cash sheets
* Assisting Housing Officers and Managers with day to day tasks including allocations and tenancy management
Skills and Experience
* Recent experience within a customer service environment or administrative position
* Previous experience of working in a Housing environment
* Excellent customer service and communication skills
* Ability to work on own initiative, with fast changing requirements
* Proven experience of working to deadlines and prioritising workloads
* Proficient in the use of Microsoft Office - Outlook, Word and Excel (or similar)
* Occasional travel may be requirement of the role, therefore a full valid driving licence is desirable
Why work for us?
Sanctuary Scotland Housing Association is one of the country’s largest social landlords. We provide around 8,000 quality affordable homes for rent and sale to those least able to compete in other sectors of the housing market. We reinvest surpluses in our homes and neighbourhoods. Our Investors in People accreditation shows Sanctuary Scotland’s commitment to being the best employer we can.
Benefits
* 25 days annual leave (rising to a maximum of 30 days) plus public holidays
* A pension scheme with employer contributions from Sanctuary
* Life Assurance
* Employee Advice Service including counselling
* Cycle to Work scheme
* Voluntary health plans
* Employee discounts
* Wellbeing support and tools
* Employee recognition scheme
* Employee Networks and inclusion support
* Salary: £28,229 per annum (rising to £29,715 per annum after 12 months, subject to satisfactory performance)
Additional Information
View the job profile on Sanctuary careers site. Closing Date: 7 October 2025. For questions or to request adjustments, contact housing.recruitment@sanctuary.co.uk. We reserve the right to close or extend the closing date depending on application numbers.
Inclusion is a core value. We encourage applications from diverse backgrounds and will make adjustments throughout the application process in line with Sanctuary’s Disability Confident status.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
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