Overview
The Trust is seeking to recruit Team Administrator/s to join the West Dorset / Purbeck and East Dorset Steps 2 Wellbeing teams.
The service provides a range of Step 2 and Step 3 psychological therapy options including Low and High-Intensity CBT, Psycho-educational groups, and Counselling.
Vacancies
We have two part time vacancies consisting of a three day vacancy for our West Dorset team and a two day vacancy for our Purbeck and East Dorset team.
The successful applicant for the Purbeck and East Dorset team MUST be able to work on a Tuesday which includes a late shift on a rota basis.
We would consider two part time candidates or one full time candidate with a split location over the two bases.
Administrator/s will be able to ensure a confidential, efficient and comprehensive administrative service is provided to Steps to Wellbeing patients and staff.
The successful applicant/s will need to be able to work one evening shift per week.
Key Responsibilities
Handle a high volume of incoming calls to our contact centre, occasionally handle distressed clients.
Provide a high level of customer care, manage complex tasks using a database that requires input and questioning of client information.
Work accurately under pressure, remain calm and courteous, work well as part of a team.
There may be a requirement to travel to other locations if needed.
Qualifications & Skills
The successful applicant/s will be enthusiastic, self‑motivated, and hard‑working.
Good customer care communication skills, excellent telephone manner, attention to detail.
Previous experience working in a busy office environment, ability to cope with complex tasks.
Must be able to work accurately under pressure whilst remaining calm and courteous.
Employment Requirements
Standard Disclosure and Barring Service (DBS) check required; the Trust will cover the cost. Applicants who subscribe to the DBS update service can present a valid DBS certificate instead of requiring a new check.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support.
Dorset HealthCare Information
At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined‑up healthcare services.
We’re a dynamic, forward‑looking Trust, running 12 community hospitals, specialist inpatient facilities, and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2021. It’s also why 95% of patients across our services say they have a good or very good experience with our services and 89% of staff feel they can really make a difference.
Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do, and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know, and you’ll be working towards our vision to be better every day through excellence, compassion, and expertise in all we do.
Application Details
For the main duties and responsibilities for this role please read the attached job description and person specification.
When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
Support Offer
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact dhc.wideningparticipation@nhs.net.
Advert Closing
This advert closes on Tuesday 20 Jan 2026.
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