Our client in Swindon is currently looking for a Client Services Logistics Coordinator who will be responsible for managing customer orders and ensuring the efficient and accurate coordination of deliveries, both within the UK and internationally.
This will be a permanent role upon successful interview.
The role bridges communication between customers, suppliers, freight partners, and internal teams (sales, warehouse, and administration), ensuring timely, cost-effective, and compliant logistics operations.
Key Duties;
Order & Customer Management
1. Receive, process, and confirm customer orders via phone and email.
2. Ensure accuracy of order details, prices, and delivery information.
3. Maintain professional communication with customers regarding order status, delays, or technical queries.
4. Liaise with the Sales team where clarification or technical checks are required before confirming orders.
Transport & Logistics Coordination
5. Organise and schedule shipments for both UK and international deliveries using approved freight partners.
6. Liaise with suppliers, carriers, and freight forwarders to obtain quotes, confirm bookings, and monitor progress.
7. Track shipments and communicate any potential delays or delivery issues promptly.
8. Prepare and check all shipping documentation (invoices, packing lists, bills of lading, customs forms).
9. Ensure compliance with UK and international customs requirements.
Inventory & Warehouse Liaison
10. Work closely with the Warehouse and Operations team (led by Mike Bizley) to coordinate stock availability and dispatch schedules.
11. Support warehouse colleagues as required with documentation, labelling, or occasional FLT operations to meet tight dispatch deadlines.
12. Assist in maintaining accurate stock records through the Sage 50 system and Excel tracking sheets.
Cost & Reporting
13. Monitor and record transport and logistics costs.
14. Identify cost-saving opportunities where appropriate.
15. Prepare regular reports on shipping activity, delivery performance, and supplier reliability.
Communication & Collaboration
16. Maintain close communication with Sales, Technical, and Administration teams to ensure smooth order flow.
17. Proactively share relevant updates with customers and colleagues to avoid confusion or duplication.
18. Escalate unusual customer requests or potential errors to management before acting.
Health, Safety, and Compliance
19. Follow all company Health & Safety policies while in the office or warehouse.
20. Ensure that transport and packaging documentation meets Ilpra’s quality and safety standards.
Requirements;
21. Excellent communication and customer service skills.
22. Strong organisational and time-management abilities.
23. Attention to detail and accuracy in documentation.
24. Ability to prioritise tasks and work under time pressure.
25. Familiarity with Sage 50 (or similar ERP system), Excel, and Outlook.
26. Understanding of UK and international freight regulations.
27. Problem-solving mindset and willingness to seek guidance when unsure.
Shift;
28. Monday to Friday
29. 08:00AM – 16:30PM or 09:00AM to 17:30PM
Pay;
30. £25,000 – £30,000