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Customer Team Leader - Full, paid training provided (Hiring Immediately), Newport-On-Tay
Client: Co-op
Location: Newport-On-Tay, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 4
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
Closing date: 30-04-2025
Customer Team Leader
Location: 6061 Rogerstone - Tregwilym Road, Jubilee Park, Rogerstone, NP10 9EJ
Pay: £13.65 per hour
Contract: 20 hours per week + regular overtime, permanent, part-time
Working pattern: Shifts of 5:30am to 2pm or 2pm to 10pm including weekends, to be discussed at interview.
Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services, and a 30% discount on all Co-op products.
As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You’ll lead the store team – coaching and supervising Customer Team Members and deputising for the Store Manager, while also delivering excellent customer service and performing various store tasks like re-stocking and cleaning spillages.
At Co-op, we do things differently. For over 175 years, we’ve focused on making things fairer for members and communities. We promise to support your physical, mental, and financial wellbeing, with policies to help through life events like bereavement, pregnancy loss, fertility, and menopause.
What you’ll do
* Provide friendly, welcoming, helpful, and thoughtful service daily, managing the store and handling challenging situations.
* Develop your team through coaching and training, fostering an inclusive culture where everyone’s voice is valued.
* Ensure the store remains safe, legal, and fully operational.
* Manage diligence checks and stock accuracy to enhance shopping experience.
* Support your store manager by deputising and managing HR processes.
* Lead the introduction of new products and services, encouraging feedback.
* Build relationships and participate in your local community, supporting the Co-op community plan.
This job would suit people who have
* A genuine care for customers and members’ needs.
* The ability to balance leading/supporting the team and working on the shop floor.
* Great people skills to build positive relationships.
* Strong organisational and problem-solving skills.
* A desire to learn and develop leadership skills.
* The flexibility to work various shifts.
Why Co-op?
* Full, paid training and support for career development.
* 30% discount on Co-op products and 10% on other brands.
* A pension scheme with up to 10% employer contributions.
* Wagestream app for accessing part of your pay as you earn.
* 36 days of holiday (including bank holidays, pro-rata for part-time).
* Virtual healthcare services, including GP, eye care, mental health, and nutrition support.
* 24/7 employee assistance service.
* Rota shared three weeks in advance, accessible on your phone.
* Cycle-to-work scheme.
Building an inclusive workplace
We aim to build diverse teams and welcome applications from everyone. We want our stores to be inclusive environments where colleagues can reach their potential. We celebrate differences and ensure our teams reflect the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process. We are part of the Disability Confident scheme, which means we will offer an interview to disabled candidates who meet the minimum criteria.
We’ll ask if you’d like to be considered under the Disability Confident scheme when you apply.
For the recruitment process, we may ask for reasonable adjustments to enable your participation. More info at jobs.coop.co.uk/apply-process and jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application, you’ll complete two online assessments (~20 minutes). We may remove the vacancy before the closing date if needed.
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