Job Title: National Accounts Manager
Reporting to:Head of Operations/Divisional Director
Responsible for:
Working in partnership with site management teams, local Area Management
Teams, Area Supervisors, Site Supervisors, Housekeepers, Cleaning Operatives,
Sub-Contractors and Service Providers.
Main purpose of job:
To be responsible for the delivery of service to budget, contract requirements,
and to the satisfaction of the client by working closely with local managementteams.
Through effective client liaison, staff management and supervision ensure that
all activities are carried out in a safe manner, in compliance with relevantlegislation and policies, and to financial and profitability targets.
Key result areas:
Responsibility for your customer and managing their account along with
administrative responsibility to ensure all aspects of each contract are met to
the customer’s requirements by liaising with both suppliers and other
departments.
Responsible to achieve budget targets and to manage Contracts profitable for
the area of responsibility.
Responsibilities/Duties:
Core Function
Liaising with clients at an appropriate level to ensure total client satisfaction.
To provide strategic advice and support to our clients within a critical/manufacturing environment.
Work with and support the relevant Facilities Department and ESUK staff in the day-to-day service delivery.
To coordinate with their counterparts in other Regions in respect of contracts for which they are lead.
Liaise with Human Resources / Payroll and Operations teams at Head Office to maintain excellentcustomer service at site level.
To develop dynamic and flexible strategies to support the client in providing an innovative and dynamicservice.
Ensuring contractual Standard Operating Procedures, SLA’s and KPI’s are achieved and maintained.
Generate and compile monthly client reports inclusive of respective financial.
Collecting data from the monthly management reports and highlighting any issues to the Business UnitDirector.
To be ultimately accountable for the accounts payroll and ensure that all colleagues are supported inpreparing relative documentation with appropriate deadlines and budget controls.
To operate within and manage P&L for National Account.
To ensure all sites are performing effectively and maintain customer satisfaction and in accordance to allCompany Health and Safety policies.
To lead, motivate and develop staff using the available skills and resources to ensure staff retention.
To ensure compliance with all company’s HR policies and procedures by strictly adhering to and actingupon within authority, and that no action is initiated unless authorised by your line Managers or Head ofHR.
Communicate effectively with both the client & ESUK senior management team, sub-ordinate cleaningstaff and sub-contractors daily.
To ensure that all necessary resources, materials, and machines are available and on site and maintained tocontract specification.
To prepare works orders for one off work and raise purchase orders in line with authorisation levels.
To manage all relevant services (sub-contractors) on site.
To carry out site QA inspections in line with ESUK or specific client requirements/ specification andsatisfaction and complete relevant paperwork and meet deadlines.
To be accountable and to respond to all relevant corrective actions or help desk issues appropriatelywithin the designated time scales and complete all necessary documentation.
To be accountable for the implementation and adherence to all Company Health and Safety policies,procedures and instructions and to confirm their effectiveness through planned Health & Safety audits andregular reviews.
To order materials, chemicals and equipment ensuring in line with ESUK’s budgets.
To attend training courses as requested and update own personal skills and knowledge in areas ofbusiness, cleaning industry advancement and in particular health & safety.
To recognise the potential for growth within the contract and for new business and communicate these toyour line manager.
Relationships
Maintain effective communication at all times, ensuring that all information is shared with relevant staff,clients and customers.
Develop and maintain professional working relationships with all personnel.
Provide regular feedback to your line manager ensuring they are advised of all developments andproblems in your areas of responsibility.
Act at all times in the best interest of the business to further good relations.
Self-Development
Conduct a continual review of personal performance, seeking to improve effectiveness both individuallyand as a team member.
Assist in the identification of personal training and development needs in relation to your duties andensure these are fulfilled in line with Departmental Business Objectives.
Understand and work towards individual, team and business objectives.
General
Ensure that health and safety standards are maintained at all times. Advise the Health and SafetyRepresentatives of potential risk areas.
Carry out and complete Company Health & Safety inspections in accordance with Company policy,procedures and performance standards.
Ensuring that all materials, liquids and substances in use are as authorised by the Company andmaintained in a safe and secure manner, and used and stored in accordance with manufacturer’sinstructions.
Ensure all HR procedures are adhered to.
Budget control.
Location: Based in Hull with Travel to other locations around UK twice a week.
Salary: £45-50k
Car Allowance
25 days holiday
This job description is issued as a guide to assist you in your duties and not exhaustive, we would be pleased todiscuss any constructive comments you may have. Because of the evolving nature and changing demands ofour business this job description may be subject to change. You may, on occasions, be required to undertakeadditional or other duties within the context of this job description, and according to the needs of thebusiness.
#J-18808-Ljbffr