Job Description
Join a leading telecommunications company as an Operations Administrator!
As an Operations Administrator, you will play a key role in supporting partner operations within one of the UK’s most innovative telecoms organisation. This position is ideal for someone highly organised, proactive, and confident in managing multiple tasks while working with both internal teams and external partners. You’ll help ensure smooth onboarding, data accuracy, system access management and efficient partner support across the business.
* Location: Glasgow (hybrid – twice per month on-site). Other office locations are also available.
* Contract Rate: £200 per day (inside IR35)
* Contract Length: 6 months (with visibility to extend to 12 months)
Key Responsibilities
* Create and manage system access and IDs for partner colleagues through Remedy (or similar tools).
* Maintain accurate records and uphold data cleanliness throughout the partner lifecycle.
* Coordinate end‑to‑end onboarding and offboarding processes for external partners.
* Support financial administration including validating invoices, credits, and raising POs/work orders.
* Act as a communication link between partners and internal teams, providing updates and resolving queries.
* Identify process improvements to enhance partner experience and operational efficiency.
* Monitor and support resolution of risks, issues, and changes impacting partner operations.
Key Requirements
* Strong administrative skills with exceptional attention to detail.
* Excellent written and verbal communication; confident speaking with internal/external stakeholders.
* Ability to multitask and adapt quickly to changing priorities.
* Experience with system access or service management tools (e.g., Remedy, ServiceNow) beneficial.
* Experience handling POs or financial workflows (desirable).
* Telco industry exposure is a bonus but not essential.
Start Date: ASAP