Are you a bike fanatic? This is a fantastic opportunity for someone who knows bikes inside and out and loves helping others. You'll be at the centre of the claims process, delivering top-notch service and making sure customers are back on their bikes quickly and hassle-free. Job Title: Junior Claims Advisor Salary: £24,000 Location: Redhill Hours: Monday – Friday, 9am – 5pm benefits including: 23 days holiday plus bank holidays, pension, social night outs with the team, brand new offices with pool table, sofa areas and outdoor patio area, cycle to work scheme, life assurance, season ticket loan, enhance maternity/paternity pay, car leasing agreement, paid dental check-up care, referral scheme, trade discounts, merlin discounts. Key Responsibilities: * Providing friendly, helpful support to customers via phone, email, and online platforms. * Assisting in the inspection and processing of bikes as part of claims handling. * Managing and maintaining accurate customer records and internal databases. * Coordinating sales orders, shipments, salvage processing, and third-party recoveries. * Identifying and escalating any potential fraud cases. * Contributing to a smooth and efficient claims journey with a focus on excellent customer service. Who this role will suit: * Has a genuine passion for bikes and enjoys practical, hands-on tasks. * Is confident speaking with customers ...