ABOUT THE POSITION
With over 430 retail stores worldwide, our associates are essential to our business. From ensuring product availability on the sales floor to creating eye-catching visual displays to addressing customer inquiries to running an efficient check out process, our associates create memorable customer experiences while simultaneously assisting the Store Leadership team support Columbia Sportswear Company’s mission of “Connecting Active People with Their Passions.”
As a Retail Associate II, you will serve as a brand ambassador to provide exceptional customer service, contributing to the profitability and customer experience in the store. Within this role, you will employ your natural problem-solving and sales abilities to answer customer questions and make compelling product recommendations while supporting Columbia Sportswear Company's values to enhance customer service and teamwork. The Retail Associate II role is only used for Retail Associates who are in the Designated Key Holder Program.
HOW YOU’LL MAKE A DIFFERENCE
* Provide exceptional customer service by responding to consumer questions or issues regarding product features, benefits, and availability; engage with consumers to understand their needs and preferences (e.g., demonstrate and explain merchandise, make suggestions on suitable options for consumers, etc.).
* Maintain store standards for visual merchandising, cleanliness, and safety; retrieve merchandise from the sales floor, stock room, or other inventory locations.
* Perform all required cash register transactions (e.g., sales, returns, exchanges, connecting consumers to loyalty programs) efficiently and accurately.
* Contribute to store profitability by receiving, handling, replenishing, and processing incoming and outgoing product flow in the stores accurately and efficiently.
* Perform designated keyholder duties as needed, which may include opening and closing store duties.
YOU HAVE
* No specific education required (High School Diploma or GED preferred).
* 2 (or less) years of experience in the position or specialization.
* Skill in operating a Point of Sale (POS) system, other in-store computerized systems, and telephone.
JOB CONDITIONS
* Frequently in a more active environment (i.e., requires the ability to constantly move about) that can be physical or strenuous in nature (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, and may have exposure to dust and noise.
* Occasionally requires the ability to work in place.
* Ability to clearly communicate with others.
* Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
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