Job Title: Student Experience Manager
Location: Liverpool
Salary: £38,500 per annum
About the Role
Are you passionate about creating an outstanding environment for students to thrive? We are seeking a dynamic and experienced Student Experience Manager to lead our commitment to student success and satisfaction. This pivotal role involves strategically managing the end‑to‑end student journey, ensuring the delivery of high‑quality support services, and fostering a vibrant and inclusive community.
Responsibilities:
* Lead and develop the Student Experience team, setting clear service standards and performance goals.
* Oversee and enhance key stages of the student journey, including orientation, induction, ongoing support, and graduation.
* Manage the provision of pastoral care and non‑academic support, serving as a key point of escalation for complex student welfare issues.
* Develop and implement student engagement and retention initiatives informed by data analysis.
* Collaborate closely with academic departments, central support services, and the Students' Union to ensure a seamless and integrated student experience.
* Ensure compliance with all relevant institutional and external regulations concerning student administration and welfare.
Required Qualifications:
* Proven management experience in a student support, student services, or higher education administration environment.
* Exceptional leadership and people management skills, with the ability to motivate and develop a high‑performing team.
* Strong understanding of the student journey and the challenges facing a diverse student population.
* Excellent communication and interpersonal skills to build rapport with students and manage complex stakeholder relationships.
Interested? Please apply with your updated CV.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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