Senior CRM Executive (Loyalty)
Trade House, Mead Avenue, Houndstone Business Park, Yeovil, BA22 8RT
Competitive
Permanent Full Time (37.5 hours) - Permanent
Loyalty is one of our key growth drivers at Screwfix right now and this role sits right at the heart of it.
If you’re looking for a role where you can really immerse yourself in loyalty and see the commercial impact of your work, this is it. Screwfix Rewards is already delivering strong results, with growing sign-ups and customers spending more, but there’s still huge untapped potential.
As a Senior CRM Executive, you’ll take ownership of how we engage and grow our Rewards customers, leading the day‑to‑day campaign calendar while shaping how we test, learn and optimise. The opportunity now is unlocking even more value, turning active members into truly engaged, loyal customers.
This is a hands‑on role with real impact, where you’ll balance execution with forward planning, using insight, experimentation and collaboration to continuously improve how our loyalty programme performs.
What's in it for you?
* Discretionary annual bonus up to 20%
* 33 days' holiday (including bank holidays, 5 of which can be taken flexibly)
* Hybrid working with up to 2 days working from home
* Flexible start and end times around core working hours
* Buy More Holiday - eligible colleagues can boost their holiday allowance by up to one extra week
* EV Car Scheme in Partnership with Tusker - eligible colleagues can lease a brand-new or pre-loved electric vehicle
* Up to 14% employer pension contributions
* Life cover up to 4x your salary
* Health cash plan and discounted gym memberships (up to 25% savings)
* 20% discount at Screwfix and B&Q
Cycle to work
Whether you’re a keen cyclist or looking to take up a healthy hobby, enjoy savings of up to 25-39% on bikes and accessories through the Cycle to Work Scheme.
High Street Shopping Discounts
As well as discounts at Screwfix and B&Q, you can save money at other major high street retailers.
Share Plans
Become a Kingfisher shareholder with a variety of schemes to choose from.
Simply Health
From dental care to acupuncture, you can customise your health plan and claim back money for treatments.
Long Service Awards
From extra pay to bonus holiday days, we’ll celebrate your milestones with tangible rewards. It’s our way of thanking you for building a career with us.
Pension
With our award-winning pension plan, you choose your contribution amount and we add as much as 14% per month.
Life Cover
If you opt into our pension scheme, you’ll receive up to 4x your annual salary through Death in Service payment.
Retail Trust
Look after your mental health with free wellbeing resources, including a confidential counselling service.
Screwfix and B&Q Discounts
As a member of the Kingfisher group, you’ll enjoy 20% off all B&Q and Screwfix products.
Mind Training
We’ve partnered with Mind, the UK’s leading mental health charity, to provide our colleagues the support and tools needed to look after your mental health.
Screwfix Community
Whether you’re working from our stores, our offices or your home, you can easily stay in touch with colleagues and access the resources you need.
Self-Development
Whether you want to advance your job related skills or learn how to play the guitar, take advantage of our amazing learning tools on offer such as LinkedIn Learning.
Enhanced Family Leave
Our Enhanced Family Leave policy and resources are inclusive for all parents and include competitive pay terms, going above and beyond statutory requirements.
Training programmes
We’re growing, and we want our people grow with us. That’s why we pull out all the stops to make sure our people continue to learn and develop new skills. It’s all about giving you the tools to build a career that’s right for you.
Open Development Programme
You can take your career almost anywhere at Screwfix. Whether you want to side‑step into another department or expand your business knowledge, this programme offers a huge range of learning modules and is open to all colleagues.
For those looking to step into management, this programme focuses on action‑based learning. Under close mentorship, you’ll develop leadership skills as you take on real business challenges.
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