Sonas is an early-stage software start-up based in Glasgow, building cash management software for ATM operators and Financial Institutions. We’re a small, ambitious team operating across international markets.
We’re looking for a highly organised, detail-oriented individual to join our Customer Support Team. You’ll manage software delivery end-to-end, support client onboarding, and act as the bridge between developers, stakeholders, and customers.
No background in finance or software is required — what matters is your ability to build relationships, communicate clearly, and solve problems with a calm, can‑do attitude.
What You'll Do
* Assist client onboarding, guiding new customers through the Sonas platform from go-live through to confident, independent use
* Travel to client sites to support implementation, workshops, and hands‑on training
* Build strong relationships with client teams, understanding their workflows and helping them get maximum value from the platform.
* Support and participate in client demos, showcasing the product clearly and confidently
* Diagnose and troubleshoot client‑reported issues, working hands‑on with the platform and the development team where needed
* Participate in product testing of new features and releases, developing a deep technical understanding of the platform to better support clients
* Run internal product walkthroughs to keep staff up to speed on new features
* Support developers with data and product knowledge during their projects
* Maintain clear records of client interactions, issues, and resolutions
What We're Looking For
* Recent graduate or early‑career candidate who is people‑focused and eager to take ownership from day one
* Natural communicator — warm, professional, and confident with clients at all levels
* Highly organised with strong attention to detail and the ability to manage multiple client relationships at once
* Calm and solutions‑focused when things don’t go to plan
* Comfortable getting hands‑on with software — you’ll develop genuine product expertise and should enjoy learning how things work under the hood
* Self‑starter who thrives in a fast‑moving start‑up environment and works well across time zones
* Problem‑solving mindset with a strong sense of the user’s perspective
* Proficient in Excel and Microsoft Office
What We Offer
* Employee share scheme — join early and share in our growth
* Pension with employer contributions
* Predominantly remote working (Occasional visits to the office – Darnley, Glasgow), with the opportunity to collaborate across an international team spanning the UK, Asia, and beyond
#J-18808-Ljbffr