Qualifications:
* 2-4 years of gaming and/or marketing experience
* 1 year of casino experience preferred
* Previous experience with ACSC player rating system preferred
* Excellent computer skills required
* Excellent communication skills and a friendly, outgoing personality required
* Ability to thrive in a team-based environment
License Requirements:
Must secure appropriate RI mandated gaming licenses
Essential Job Functions:
* Maintain knowledge of the Company's facilities and special events, and advise customers accordingly
* Greet customers on the casino floor, establish rapport, and provide complimentary amenities based on casino guidelines
* Promote the Players Club by explaining the program, issuing membership cards, and demonstrating usage
* Resolve guest complaints, referring to supervisors when necessary
* Assist guests with reservations for restaurants and entertainment venues
* Participate in departmental meetings to manage information effectively
* Prepare correspondence, memos, forms, reports, and other paperwork as needed
* Participate actively in special events
* Observe customer milestones by preparing and mailing cards, newsletters, and notes
* Record new customer information and updates in the database
* Assist Slots Department with jackpots by providing photographic services and amenities
* Compile customer feedback and report findings to management
* Maintain consistent attendance
* Perform other duties as assigned by the Director of Player Development
Physical/Mental Requirements:
* Use physical movements for office duties: standing, walking, balancing, coordination, handling, sitting, reaching, carrying, vision, hearing, stooping, twisting
* Follow directions, read, write, do math, discriminate colors, work at various tempos, make decisions, concentrate, remember details, use ten key and computer
* Maintain mental alertness for high accuracy
Working Conditions:
* Primarily indoors in a climate-controlled environment
* Exposed to noise, smoke, and odors
* Work with others and independently
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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