Overview
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Description
What others do by day, you do best by night (including perfect cappuccinos at 3.00AM). You want to greet the whole world, one person at a time - even when they're sleepy.
Application Deadline: 17 November 2025
Department: Hotels
Employment Type: Permanent
Location: UK, London
Reporting To: hotel manager
Compensation: £2,375 / month
Description
What others do by day, you do best by night (including perfect cappuccinos at 3.00AM). You want to greet the whole world, one person at a time - even when they're sleepy.
We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, problem solver and more. You will be a citizenM night ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.
Your Typical CitizenM Shift Could Include
* Making sure everyone gets a warm welcome as soon as they walk in;
* Helping guests at the self check-in kiosks (we have no reception desk);
* Cleaning, preparing and serving hot and cold breakfast and meals;
* Brewing delicious coffee or mixing a signature cocktail;
* Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;
* Maintaining the living room and cleaning canteenM, and arranging food displays for the following shift;
* Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills);
* Handling reservations in our property management system (PMS), including the daily the night audit;
* Holding the keys to the castle; responsible for operations during the night shifts;
* Taking care of our guests including in emergency situations.
To be successful at citizenM, you’ll need to have:
* A genuine touch: Treat all people as you would treat your best friends;
* A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.
And You’ll Need To Be
* A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
* Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.
* Fluent in English. Other language abilities are welcome too!
What's in it for you?
Please note that we are only able to consider applicants with the right to work in the UK.
You’ll be joining a team of ambassadors who are proud to put on their citizenM outfit every day and go out to wow our guests. You’ll help us shake up the traditional hotel industry by providing the thing our guests love most about us: exceptional service.
What We Offer You
* Living Wage Employer (2375.47 / month)
* Flexible schedules
* Performance rewards
* Access to citizenM learning and development programs
* Career progression
* Full immersion (training) program for new starters
* Meal & coffee on us during your shift break
* Pension and cycle to work scheme
* citizenM uniform and comfy shoes by On Running
* Hospitality Action membership (well being support)
* Restaurant and bar discounts via CODE for all ambassadors
* Global opportunities - chance to work in other citizenMs around the world
* Referral program - £1000 bonus if your friend joins us too
Typical shift: our hotel operates 24/7 with a rotating flexible schedule. The typical night shift hours are; 11pm-7am. We keep things dynamic and take into account your preferences, so you enjoy your other life plans.
Now hiring for our London hotels in Shoreditch, Towerhill, Victoria and Bankside. Locations based on hotel needs.
citizenM loves diversity. We are an equal opportunity employer and welcome applications from anyone.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
* Industries
* Hospitality
Referrals increase your chances of interviewing at citizenM hotels by 2x
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