Job Role: Support Worker - Nights Service: Creative Care - Leicester Complex Care Service Hours per week: 2 x 40 Hour per week Hourly Rate: £12.21 Location: Leicester This job is open to female applicants only as requested by male residents to ensure the comfort and dignity for those who require personal care. About Creative Care - Leicester Complex Care Service Located in the heart of Leicester, Creative Care offers a warm, welcoming, and thoughtfully adapted residential setting for adults with complex care needs. Our service supports individuals living with acquired brain injuries, learning disabilities, physical disabilities, and mental health conditions. Each resident benefits from a private, individually designed flat, many with access to gardens, promoting independence and comfort. While some flats have their own outside space, all residents have access to communal outdoor areas. With a strong focus on person-centred care, we provide 24-hour care support tailored to each individual's needs, ensuring a safe, therapeutic, and nurturing environment where residents can thrive. All individuals require support with behaviours that challenge, and we work closely with each resident to provide the best care possible. A Day in the Life of a Support Worker No two days are the same, just like the individuals we support. As a Support Worker, you'll be instrumental in delivering bespoke, person-centred care. Every resident has a unique story and journey, and your role is to help them achieve meaningful outcomes, however big or small. From providing personal care and complex behavioural support to encouraging independence and building strong, trusting relationships, you'll receive all the training you need to make a real difference. This is a rewarding opportunity to work with people who have complex care needs and to help them live life as fully and independently as possible. Employee Benefits As a not-for-profit organisation, we truly value our team and the incredible work they do. That's why we offer: Training & Development: Access accredited and in-house training courses. We cover the cost of your qualification, and upon completing Level 2 or above, you'll receive a £150 bonus (plus £50 for completing the Care Certificate). Discount Schemes: We cover the cost of your Blue Light Card, giving you access to discounts on childcare, shopping, and online courses. Refer a Friend: Earn a £200 bonus for each successful referral who joins Creative Care. Technology Support: Benefit from digital tools including rota and care planning apps, with full training provided. What We're Looking For While experience in care is welcome, it's not essential-full training is provided. We're looking for compassionate individuals who share our values and are dedicated to making a positive impact. You'll be a strong advocate for those you support, helping to create a nurturing, innovative, and inclusive environment where both residents and staff can thrive. Job Description Job Title: Support Worker Responsible to: Service Manager Responsible for: The People We Support Our Values Supporting rights, needs, choices and dreams Seeing the possibility to make a difference in all that we do Being financially responsible and economically sustainable Embracing new technology and innovation Appreciating every colleague's contribution Job Summary To work under the direction of the Service Manager to meet the needs of the people we support, promoting an environment that provides high-quality, personalised care through individual consultation, continued development, and learning. Key Responsibilities Colleagues Mentor new colleagues during induction to support high-quality care delivery Participate in supervision, observation and appraisal processes Provide effective communication including accurate written reports Business Follow WCL financial procedures Act in line with the organisation's environmental and sustainability principles The People We Support Help maintain a caring environment aligned with best practice, guidance and legislative requirements Contribute to clear and effective communication with all stakeholders Deliver high-quality care in line with support plans and organisational policy (including personal care, physical and mental support, medication, activities and engagement) Seek and share the views and preferences of the people we support Promote high levels of satisfaction among people we support, families, colleagues and commissioners Support the Service Manager with complaints and concerns following WCL policy Maintain positive relationships with families, the community, and external partners Understand and implement safeguarding procedures Safeguarding Complete Safeguarding of Vulnerable Adults and Mental Capacity Act training Recognise and report safeguarding concerns appropriately Health and Safety As an employee, you must: Take reasonable care of your own and others' health and safety Cooperate with the employer to ensure compliance with legislation Avoid misuse of equipment or systems provided for safety Support the Service Manager in maintaining a safe environment Data Protection Respect confidentiality in line with the Data Protection Act 2018 and ISO27001 Use and share information only with authorised people and for authorised purposes This job description is not exhaustive and may be amended to meet service needs. Person Specification Qualifications Desirable: A recognised health or social care qualification Additional relevant training or qualifications Experience Essential: Evidence of wanting to professionally develop Willingness and ability to learn Desirable: Experience supporting people with disabilities, older people, dementia or mental health needs Experience working as part of a team Technical Skills Essential: Ability to handle basic numerical data, including simple financial information Ability to use Microsoft Office (Word and Outlook) Desirable: Ability to use WCL transport or own transport when required Personal Qualities Essential: Understanding of fairness and valuing diversity Understanding of safeguarding vulnerable adults and the ability to recognise concerns Ability to work positively and flexibly as part of a team Positive values relating to disability, older people, dementia and mental health Understanding of WCL's key statements and how to demonstrate them Ability to provide high-quality support to people with learning disabilities, dementia and mental health needs Good verbal and written communication skills Ability to listen sensitively Strong interpersonal skills Ability to develop and maintain positive relationships with others Desirable: Ability to plan, organise and prioritise tasks Understanding of positive, person-centred support planning Ready to Change Lives? Apply Now! If you're passionate about making a difference, we'd love to hear from you. Once you apply, a member of our friendly team will be in touch to guide you through the next steps. About Creative Care and We Change Lives (WCL) Creative Care is part of We Change Lives (WCL), a charity based in the Northwest and Midlands, supporting people with a wide range of needs including complex health conditions, disabilities, and mental health challenges. WCL is committed to delivering compassionate care and enabling individuals to live purposeful, fulfilling lives across residential, supported living, and community-based services.