Overview
Junior IT Support Analyst at Clarke Energy – Knowsley, United Kingdom. Clarke Energy is hiring a Junior IT Support Analyst to join our IT team, supporting users across the UK and internationally. Based in Knowsley, this is your opportunity to kick-start your IT career with a global engineering company driving the energy transition.
What You'll Be Responsible For
In this user-facing role, you will:
* Provide responsive support to users via phone, email, and in person
* Diagnose and resolve desktop and laptop issues, including off-site repairs
* Build, configure, and test workstations, laptops, and mobile devices
* Support remote users with mobile connectivity and VPN access
* Manage new starter setups and leaver procedures
* Ensure backups of laptops, desktops, and personal folders are maintained
* Maintain and deploy Group Standard Operating Environments using Windows Deployment Server
* Assist with LAN, WAN, and VPN connectivity troubleshooting
* Update and maintain the IT asset register
* Document IT processes and user guides clearly and accurately
* Administer and repair mobile communication devices
* Support IT equipment purchasing during staff holidays
* Uphold Health, Safety, Environmental, and Quality standards in all work
* Keep workspaces clean, organised, and secure
What You’ll Bring to the Team
* Degree in IT or a closely related subject
* Minimum 2 years’ experience on an IT Helpdesk with strong customer service focus
* Understanding of PC builds, rebuilds, and configuration
* Familiarity with Microsoft products and PC hardware setup
* Strong communication skills—clear, helpful, and user-friendly
* Ability to stay calm and effective under pressure
* Logical problem-solving and decision-making skills
* Excellent attention to detail and time management
* Willingness to take initiative and responsibility
* Flexible, adaptable, and committed to continuous improvement
* Microsoft certification (e.g., MTA, MCP, or equivalent)
Why Join Clarke Energy?
We offer more than just a role—we provide a launchpad for your IT career in a company committed to innovation and sustainability. Our benefits include:
* 25 days annual leave plus bank holidays (with extended entitlement for long service)
* Holiday buy and sell scheme
* 7% company pension contribution
* Health care cash plan and life assurance
* Company car allowance (where applicable)
* Employee Assistance Programme (EAP)
* Hybrid working options
* Reward and recognition schemes
* Dedicated training via our in-house certified training department
* Career development and progression opportunities
About Clarke Energy
Clarke Energy is a globally recognised EPC contractor, specialising in the engineering, installation, and maintenance of sustainable energy solutions. As the largest authorised distributor and service partner for INNIO’s hydrogen-ready reciprocating engines, we operate in 29 countries, supporting the move to net-zero emissions.
Our culture is built on integrity, innovation, and quality, with a strong commitment to employee development and customer satisfaction. From front-end design through to project execution and after-sales support, we deliver reliable, efficient, and low-carbon energy systems.
Ready to Support the Future of Energy?
If you’re ready to grow your IT career and make a real impact, apply now via LinkedIn, Workday, our website, or contact Ben.Dixon@Clarke-Energy.com directly.
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Electric Power Generation, IT System Operations and Maintenance, and IT System Training and Support
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