Pay Rate: £37,316.75
Grade: N
Contract Type: Permanent (Full-Time)
Shift patterns: PM, Sunday to Thursday, 1pm - 10pm
Location: Daventry DC3
Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.
We're now looking for a First Line Manager to lead our operations and drive success. If you're a proactive leader with a passion for logistics, we want you on our team!
* Support and supervise direct reports to help drive an engagement culture at the site
* Maintain frequent sustained presence on the floor to supervise core activities and resolve or escalate tactical issues within guidelines
* Communicate regularly to the team through Performance Dialogues, Gemba walks and briefings
* Implement established local recognition procedures to reinforce behaviors associated with our culture (eg. Respect & Results, Continuous Improvement, Employee Engagement)
* Provide and receive feedback to the team and individuals in a constructive and productive manner
* Participate in regular team reviews, including performance, audit results, compliance, conformity, CAPAs, follow up actions and recommendations for improvements
* Support management in active recognition of daily improvements
* Implement HR processes and tools to encourage and support the growth and development of individuals
* Support the succession plan and talent agenda at the site by providing recommendations on direct reports as appropriate
* Implement the First Choice tools and engage in continuous improvement activities and problem solving as directed, owning and delivering tasks affecting the required area within target completion times
* Supervise day-to-day performance, including achievement of agreed customer KPIs and other internal KPIs (eg. safety, operational, employee related etc)
* Track month-by-month budget expenditure in area of responsibility
* Support the recruitment, appraisal and disciplinary / exit processes and provide recommendations
* Within the context of responsibilities set by management, on a day-to-day basis, assign tasks, monitor performance and support the team as necessary
* Support management with resource planning and management e.g. implement agreed processes to review performance, monitor absense and sickness and address issues within clear guidelines
* Process forecasted volume via the RPM system, align forecasted volume with resource plan and respond to or escalate issues within clear guidelines to ensure adequate resource is available to support the planned volume
* Participate in customer, regulatory and internal operational audits as required and work with the team to implement the agreed action plan
* Liaise with suppliers based on business requirements, monitor performance and where necessary, propose improvements to line manager and implement agreed improvement actions
* Lead the Team: Supervise daily warehouse operations, ensuring everything runs smoothly and efficiently. Your leadership will inspire and motivate our team to reach new heights!
* Streamline Processes: Implement innovative strategies to enhance productivity and efficiency in our warehouse
* Ensure Safety: Uphold the highest safety standards and compliance regulations, creating a safe and secure workplace for everyone.
* Monitor Performance: Track key performance indicators and drive continuous improvement initiatives to meet and exceed our goals.
* Foster Collaboration: Build a strong team culture that values communication, accountability and teamwork. Together, we'll achieve great results!
✅THIS ROLE WOULD SUIT PEOPLE WHO
* Experience of working within a logistics / stores / retail work environment.
* Successful management of individuals and communication at one or two levels above that of a supervisor.
* Ability to communicate directly with the customer (strong focus on customer service)
* Have strong operational knowledge of logistics and warehousing
* Have a strategic mindset and a passion for problem-solving.
* You're a natural leader with excellent communication skills, able to inspire and engage your team
✅WHY JOIN US?
* We're happy to talk about flexible working – just ask about alternative patterns at interview
* Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
* Free confidential 24/7 GP consultations
* Hundreds of retail and lifestyle discounts
* Affordable loans, savings schemes and free mortgage advice
* Visit to learn more
✅WHO WE ARE
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
✅BUILDING AN INCLUSIVE WORKPLACE
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
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