Clerical 1. Welcome patients and visitors to the centre in a courteous, professional manner and direct them to the appropriate waiting area. 2. Book patients into the centre using the designated IT system (e.g., SystmOne), ensuring all relevant documentation (including patient disclaimer forms) is completed.
1. Maintain accurate and up-to-date patient records in line with data protection requirements. 4. Act as a point of contact for booking enquiries from patients, staff, and primary care services.
2. Contribute to short- and long-term planning of procedure lists to ensure effective service delivery. 6. Liaise with patient transport services where required, ensuring safe and timely arrival of patients.
3. Scan, upload, and manage patient documentation in accordance with policies and procedures. 8. Send electronic correspondence to third parties (including GP practices) in a secure and timely manner.
4. Support the transfer of confidential information to secondary care, including two-week wait referrals and imaging requests. 10. Respond to day-to-day enquiries from patients, clinicians, and colleagues in a professional and empathetic manner.
5. Assist in maintaining a safe, clean, and welcoming reception area, reporting hazards or concerns promptly. General 1. Promote and uphold the standards, values, and behaviours of Eastwood Community Endoscopy Centre in line with NHS principles.
6. Participate in annual appraisal, supervision, and personal development reviews. 3. Take reasonable care for personal health and safety and that of others, complying with Health & Safety at Work Act
7. Complete all mandatory training and participate in relevant developmental opportunities. 5. Contribute to team meetings and quality improvement initiatives, supporting continuous service improvement.
8. Undertake duties flexibly and in line with service needs; this job description will be reviewed regularly in consultation with the post-holder. 7. Comply with the Working Time Regulations
Overtime or additional hours must be discussed and authorised by a line manager.